Effective TBD (Launch Day)

Community Guidelines & Code of Conduct

Small Venue Music LLC is a professional marketplace built on trust and mutual respect. To ensure a safe and productive environment for all Performers and Venues, we require all users to adhere to the following standards when interacting or providing feedback. By using the platform, you agree to these Guidelines as part of your Terms & Conditions.

1. Professionalism in Feedback

Ratings and comments must be based on a firsthand professional experience related to a confirmed booking.

Show-Related Content: Comments must focus on the performance, the venue facilities, or the professional conduct of the other party.
No Irrelevant Grievances: Do not include complaints about third-party issues outside of the user's control (e.g., city traffic, local weather, or neighborhood parking).

2. Prohibited Content

We have a zero-tolerance policy for content that includes:

Profanity & Decency: Use of curse words, sexually explicit language, or "coded" vulgarity.
Personal Attacks & Harassment: Any language intended to demean, insult, or intimidate an individual personally rather than critiquing their professional performance.
Discriminatory Language: Hate speech or discriminatory comments based on race, religion, gender, sexual orientation, disability, or national origin.
PII (Doxxing): Disclosing private contact information — such as home addresses, personal phone numbers, or specific geographic location data (including zip codes, coordinates, or neighborhood-level location details) — in a public comment. Note that while the Platform publicly displays a "Based in [City, State]" label on Performer profiles, the underlying zip code and precise location data are private; attempting to surface, infer, or share that private geographic data in a comment or message is a violation of this policy.
Extortion: Threatening a negative review to manipulate the other party into providing extra-contractual benefits (e.g., demanding more money or a longer set time to avoid a "thumbs down").

3. Moderation and Enforcement

Reactive Review: Small Venue Music LLC does not pre-screen all comments but provides a "Report" mechanism for users to flag violations. Comments are subject to the platform's double-blind rating reveal: a submitted comment is held in a pending state and is not publicly visible until it is published (when both parties to the booking have submitted their ratings or the 7-day rating window expires). A rating associated with a booking that is reclassified as not having taken place is removed rather than published, and publication of a booking's ratings may be withheld while a dispute over whether the show took place remains unresolved. The Report mechanism therefore applies to published comments only — a comment cannot be seen or reported by other users while it is pending. Published comments may be reported wherever they appear: on public profiles, on the "View All Comments" screen, and in a user's own "My Public Profile" self-view — meaning the party a comment is about may report a published comment made about them.
Review Timeline: The Company aims to review flagged content within five (5) business days of a report being submitted. High-severity reports involving threats of violence, hate speech, or doxxing are prioritized and reviewed as promptly as possible.
Right to Remove: The Company reserves the right to remove any comment that violates these guidelines without prior notice.
Account Suspension and Deletion: Repeated violations or a single egregious violation (such as hate speech or threats of violence) may result in suspension of your account or, in serious cases, immediate and permanent account deletion.
Definition of Egregious Violation: Egregious violations include, but are not limited to: hate speech or discriminatory language, threats of violence or physical harm, doxxing (public disclosure of private contact information or private geographic/location data), extortion, and any content that constitutes harassment under applicable Virginia law.
Effect of Account Deletion on Bookings: When an account is deleted — whether by the user through Account Settings or by the Company as an enforcement action under these Guidelines — all of that account's confirmed bookings with a future date are automatically cancelled, any pending cancellation inquiries on those bookings are withdrawn, and the other party to each affected booking is notified in-app and by email. Deletion is permanent and cancelled bookings cannot be restored. These automatic cancellations follow the platform's standard Show Reliability rules: any cancelled show that was within seven (7) days of its scheduled date counts as a late cancellation attributed to the deleted account's anonymized record.

4. Requests for Review

Users who believe that a moderation action was taken in error may request review through the process described below. The Company is committed to fair and consistent enforcement of these Guidelines.

The Company does not send a notice when it removes content, and moderation decisions on comments and ratings are not announced to their authors. If your account is suspended, you will see the suspension and its date when you next attempt to use the Platform. Because no notice is issued, there is no deadline for requesting review — you may write to us at any time.

Self-Initiated vs. Company-Initiated Deletion: The review rights in this Section apply to moderation and enforcement actions taken by the Company, including Company-initiated account suspension, deletion, or termination under these Guidelines. If you delete your own account through Account Settings, that deletion is made at your own election, takes effect permanently with no recovery window, and is not subject to review under this Section. Regardless of which party initiates deletion, the booking consequences described in Section 3 ("Effect of Account Deletion on Bookings") apply.
Content Removal — Request for Review: If you believe a comment or rating of yours was removed in error, you may request review at any time by writing to stagecrew@smallvenuemusic.com with the subject line "Content Review," including your account email address, a description of the content, and why you believe the removal was mistaken. The Company does not notify authors when content is removed and does not commit to a response time, but reviews all good-faith requests.
Account Suspension — Request for Review: If the Company has suspended your account for a Guidelines violation, you may request review at any time by writing to stagecrew@smallvenuemusic.com with the subject line "Account Review," including your account email address (and your Account ID, shown on the suspended-account screen, if available), the action taken, and any context or documentation you believe is relevant. If we determine the suspension was made in error, your account is reinstated and your history, bookings, and metrics are unaffected. The Company does not commit to a response time, but reviews all good-faith requests. The Company does not disclose the internal reason recorded for a suspension.
Account Deletion — Request for Review: If the Company has permanently deleted your account for a Guidelines violation, you may request review, but a deleted account and its data cannot be restored — deletion is final, as described in Section 3. If we determine the deletion was made in error, we will correct our internal records; your previous account's history, ratings, bookings, and trust metrics cannot be recovered. The Company does not commit to a response time, but reviews all good-faith requests.
Privacy Request Appeals Are Separate: The review process described in this Section is a discretionary internal process. It does not limit your statutory right under the Virginia Consumer Data Protection Act to appeal our refusal of a privacy request (data access, correction, deletion, or opt-out), or to submit a complaint to the Virginia Attorney General if that appeal is denied. Under that Act the Company must inform you in writing of the action it takes on your appeal within sixty (60) days of receiving it. That right, and the Company's binding sixty (60) day response obligation, are described in Section 4 of the Privacy Policy and are unaffected by this Section.
Review Outcome: The Company's decision on review is final and constitutes exhaustion of the internal review process. Users who have exhausted the internal process and believe a legal claim remains may pursue dispute resolution as described in Section 9 of the applicable Terms & Conditions.
No Retaliation: Submitting a request for review in good faith — whether under this Section or as a privacy appeal under the Privacy Policy — will not result in additional penalties. Submitting a false or frivolous request, however, may be considered a violation of these Guidelines.

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