Effective August 13, 2026

Privacy Policy: Small Venue Music LLC

1. Information We Collect

To facilitate bookings between Performers and Venues, Small Venue Music LLC ("the Company") collects information that identifies you and describes your professional offerings or physical space.

Authentication & Legal Compliance: We use social sign-in via Apple and Google to collect your name and verified email address. If you provide an alternate email address, we store it and track its verification status. For legal accountability, we also record the timestamp and the version of the Terms & Conditions you agreed to at registration, together with the version of the Privacy Policy that was in effect and provided to you at that time. The Terms & Conditions are accepted; the Privacy Policy is provided to you as notice (see "Changes to This Privacy Policy" in Section 8). During registration, we transiently process your date of birth solely to confirm you are at least 18 years of age; we do not store this information. When you initiate a change to your registered email address through Account Settings, we send a security notice to your previous email address to alert you that a change was initiated. This use of your previous email address is a security measure to protect your account and does not constitute marketing or any other non-transactional use.
Performer Profile Information: We collect your Act Name, Performer Type, primary contact name, phone number, profile image, and description. We store any social media or streaming URLs you provide (e.g., Spotify, Instagram, YouTube). We also collect your Home Zip Code, which we use to derive and store a city/state label (e.g., "Based in Richmond, VA"), a geographic centroid (latitude/longitude), and a timestamp of when the zip was last updated. The derived city/state label is displayed publicly on your Performer profile; the raw zip code and centroid coordinates are private and used only server-side for proximity and ranking calculations. We collect your self-declared Travel Range (Local, Regional, or Touring), stored as an enumerated value, which is used in the performer ranking and proximity system and is visible on your profile. Both Home Zip Code and Travel Range are editable after registration in Account Settings. The Platform supports only United States zip codes within the fifty (50) states and the District of Columbia; APO/FPO/DPO addresses and zip codes associated with US territories outside this geographic scope are not accepted at registration.
Venue Profile Information: We collect your Venue Name, physical address, primary contact name, phone number, profile image, and description. We require your maximum audience capacity to facilitate accurate marketplace reporting. We also derive and store a geographic centroid (latitude/longitude) from the ZIP code in your registered address at the time of venue registration; this centroid is re-derived and updated whenever you change your address ZIP code through Account Settings. The venue geographic centroid is treated as public business-location information and, unlike the Performer centroid, is not subject to private-data access restrictions.

Upcoming feature — not yet in operation. The Planned Venue Identity Check described in this Policy is not live. No data described under that term is collected, transmitted, or stored today. The paragraphs that use it state what will happen when the Planned Venue Identity Check launches; until then they describe nothing that is occurring. This Policy will be re-issued to state them in the present tense when the feature ships.

Planned Venue Identity Check (Google Places): When the Planned Venue Identity Check launches, the Venue Registration Form will open with a "Search for your venue" field backed by the Google Places API. As you type, your search text will be sent to Google, which will return matching public business listings; selecting your listing will prefill the venue name, street address, city, state, ZIP code and — where Google publishes it — the phone number. You will be able to edit anything that was prefilled. This step will be optional. A "Can't find your venue? Enter your details manually" option will let you complete registration without selecting any listing, and having no Google listing will never prevent you from registering. The same search-and-prefill will be offered when you edit your venue address through Account Settings. From this step we will store four fields on your venue record: address_verification_status, which will be google_matched if you matched a listing — at registration or later from Account Settings — and did not afterwards edit the address, and self_reported in every other case; google_place_id, Google's identifier for the listing you selected; place_verified_at, the date and time of the match; and google_place_signals, a small set of risk facts we will compute for ourselves from the listing at the moment you match it — for example whether the business shows as operating, roughly how many reviews it carries, whether it has a website, and its business categories. Those will be our own derived facts: we will not keep a copy of Google's response. The signals will be internal — not shown to you, to Performers, or on your public venue listing — and none of these four fields will change what your account can do on the Platform. If you later edit your address, address_verification_status will become self_reported while the other three fields will be kept as the record of which listing you originally claimed; an empty google_place_id will mean you never matched a listing at all. Like the venue geographic centroid, these fields will describe your venue as a public commercial establishment rather than you as an individual, and will be treated as public business-location information rather than private data. The coordinates Google returns for a listing will not be used to determine your market eligibility — that continues to be derived from the ZIP code you submit, as described above. Retention of these fields is described in Section 5.
Marketplace & Booking Activity: We record interest requests, pricing "asks," formal booking offers, multi-date offer bundles, and "Tips Only" confirmation requests. (For a definition of "Tips Only," see the applicable Terms & Conditions.) We maintain a complete history of confirmed, completed, and cancelled shows. When a booking is cancelled, we record which account the cancellation is attributed to — the Venue account or the Performer account — and, separately, which account actually submitted the cancellation in the app; these two can differ when one party cancels on behalf of the other. Both are stored as account identifiers on the booking record, and the attribution is used in Show Reliability calculations. Either party may dispute the attribution within seventy-two (72) hours of the cancellation, and an administrator may reassign the attribution as a result of that review. If a Performer's pending interest request is not acted on by the Venue and the slot's date passes (or the slot is otherwise filled), our systems automatically mark the request as dismissed. This is an automated status change made without notification to either party, and the dismissed request is retained in our database — no longer displayed as pending — for record-keeping purposes, unless and until the Performer who submitted it deletes their account, in which case the request is permanently deleted (see Section 5). Additionally, when a Venue deletes a booking slot, the historical records that reference that slot — interest requests, "Tips Only" confirmation requests, booking offers, and booking records — are not deleted; each record's reference to the deleted slot is instead detached (cleared), so this booking and interest history persists without a link to the originating slot. If any of these records is still pending when the slot is deleted, its status is also updated automatically as part of the deletion: pending booking offers and pending "Tips Only" confirmation requests are marked as withdrawn, and pending interest requests are marked as dismissed; the affected Performer will be notified of the change. Retention of these detached records is described in Section 5.
Trust, Reliability & Audience Draw: We collect "Thumbs Up/Down" ratings and feedback comments. We collect venue-reported turnout data and snapshots of venue capacity to calculate public Audience Draw metrics. Submitted ratings, comments, and turnout reports are held in a pending (unpublished) state when first collected: we store a publication status and publication timestamp with each rating, which control when it becomes visible on public profiles and is included in public metrics. A rating remains pending — excluded from public aggregates and from the rated party's view — until both parties to the booking have submitted their ratings or the 7-day rating window expires, and publication may additionally be withheld while a dispute over whether the show took place is unresolved (see Section 2). We also track cancellation timestamps, together with the identifier of the cancelling account (Venue or Performer), to calculate Show Reliability counts.
Safety & Moderation Data: We collect and store lists of blocked performers created by Venues to restrict specific users from interacting with their booking slots.
Technical Integration Data: If a Performer connects a Google Calendar, we store encrypted OAuth tokens and the ID of the selected calendar to facilitate event syncing.
In-App Usage & Analytics Data: We log certain product usage events tied to your account. When we show you a prompt (a "nudge") to complete your profile, we record an analytics event noting which profile fields were missing at that time (for example, an image, description, or video). For Performers, we also record a search event each time you run a search in Find Gigs, capturing the filters that were active (including any city you searched) and the number of results returned. We also record an event when the Platform shows you an empty state or an onboarding prompt — for example, when a Venue has no open booking slots, or when a Performer's search returns no gigs in a searched city; where the empty state relates to a search, the city you searched may be included in that event. Search-event records are retained for 90 days and then purged.
Pre-Launch Waitlist Data: Prior to platform launch, individuals who join our waitlist via the Small Venue Music website provide the following: role (Venue or Performer); name (the venue name for Venue signups, the performer name for Performer signups); and email address. We also collect limited technical and attribution metadata at the time of submission: the page on which the form was submitted, the referring URL, any UTM parameters (utm_source, utm_medium, utm_campaign) present in the visit URL, and an indicator of whether the submission passed the automated bot and spam checks described under "Security & Abuse Prevention Data" below, which we may update if a submission is later flagged. Waitlist data is used to send launch notifications and waitlist communications when those communications begin, and to measure the aggregate effectiveness of our pre-launch outreach. Once we begin sending email to the waitlist, we also record email-delivery and preference information on each waitlist record: the delivery outcome of the most recent email as reported by our email provider (for example, delivered, bounced, or reported as spam), a count of temporary ("soft") bounces, the date and time you unsubscribed (if you do), and the name of the most recent email template we sent you. We use this information to honor unsubscribe requests, to stop sending to addresses that bounce or generate complaints (including on the transactional email the Platform sends you if you later register), to audit our sends, and to tell you once during registration that you had previously unsubscribed. The same information is recorded on "Vote for Your City" records described below. Waitlist signups may request deletion of their data at any time by contacting us using the information in Section 7, whether or not they have also created a Platform account. A waitlist record is a pre-account record kept in our marketing systems: if you later create a Platform account with the same email address, your waitlist record is not linked to that account or transferred into it, and it remains subject to the deletion right described above and to the retention rule in Section 5. When you make a waitlist submission on our website, we also store it in your browser's local storage so you can see and manage it when you return; that browser storage, and how to clear it, is described under "Website Analytics Data" below.
"Vote for Your City" Data: Separately from the waitlist, we operate two "Vote for Your City" capture flows. Submissions made through either flow are stored separately from our waitlist and are not waitlist signups. On our website, a "Vote for Your City" form invites you to name a city we have not yet launched in; through that form we collect an email address and a city and state that you type yourself, together with the same submission-page, referring-URL, UTM and bot-check metadata described above. A submission naming a city we have already launched in is not accepted, and no record of it is kept in our systems; we instead offer you a link to our waitlist, and so that you do not have to retype it your email address is carried forward in your own browser — held in the page while you remain on it, or, where the waitlist form is on another page, saved in your browser's session storage when you submit — whether or not you then follow the link — until it is used or your browser session ends (see "Website Analytics Data" below). Separately, applicants who attempt to register for the Platform but whose ZIP-derived geographic centroid falls outside all currently active market areas are not permitted to complete registration; these individuals are offered an in-app "Vote for Your City" capture flow, through which we collect an email address and a city label derived from the submitted ZIP code — rather than a city you type. We use the information collected through either flow to gauge geographic demand for future market expansion, to let you know if and when we open in the city you named, and to send you announcements about the Platform's launch and market expansion, including announcements about markets other than the one you named. As with waitlist data, individuals who submit a "Vote for Your City" entry through either flow may request deletion of this data at any time by contacting us using the information in Section 7, whether or not they have also created a Platform account. When you make a "Vote for Your City" submission on our website, we also store it in your browser's local storage so you can see and manage it when you return; that browser storage, and how to clear it, is described under "Website Analytics Data" below.
Security & Abuse Prevention Data: We protect our website forms against automated abuse, and part of that protection operates whenever a form is displayed to you rather than only when you submit one. Our forms use an automated bot check provided on our behalf by Cloudflare (Turnstile): it loads and runs in your browser whenever one of our forms is displayed to you — including on visits where you never submit anything — and transmits information about your interaction with the page to Cloudflare, which returns a token our servers verify before a submission is accepted. Of that check we retain only whether the submission passed, as described under "Pre-Launch Waitlist Data" above. Our forms also include a hidden field that ordinary visitors do not see and are not asked to fill in. When you submit a form on our website, we transiently process your IP address to detect and prevent spam and abuse, including to limit how many submissions we accept from one network address over a period of time. Our website analytics also transiently process your IP address together with your browser (user-agent) to derive a rotating daily visitor hash, as described under "Website Analytics Data" below. In both cases your raw IP address is used transiently and is not retained in connection with our marketing website: it is not stored in our waitlist database, associated with your waitlist record, or stored as part of our website analytics data. This applies to our marketing website. Where you take certain actions inside the Platform, we do record your IP address and browser (user-agent) — see "Legal and Security Records" below.
Legal and Security Records: When you accept our Terms & Conditions and Community Guidelines, grant or withdraw a Marketing Permission, or use a secure link we send you, we record your IP address and browser (user-agent) string together with a timestamp. These records exist to evidence that a particular person took a particular action at a particular time — they support legal non-repudiation of your acceptances and consents. They are not used for advertising, profiling, or tracking you across sites. Retention of these records, and the circumstances in which the IP address and user-agent are redacted, are described in Section 5.
Website Analytics Data: We use a self-hosted, first-party, privacy-preserving analytics tool to measure aggregate usage of our website — including page views, sessions, referrers and traffic sources, general traffic patterns, and funnel-entry activity. We also collect Core Web Vitals (page-performance and loading metrics) from real visitor sessions to monitor and improve site performance. To count visitors without identifying them, the tool transiently processes your IP address together with your browser (user-agent) to compute a visitor hash that is rotated daily; the raw IP address and user-agent are not stored, and because the hash changes every day it cannot be used to recognize you across days or to track you over time. This tool does not set cookies and does not track you across other websites, and it does not identify you individually. Our website does not use cookies; however, it does use storage in your own browser — both local storage (localStorage), which persists until you clear it — except for the submission receipt described below, which we also expire ourselves 180 days after it is saved — and session storage (sessionStorage), which your browser discards when the session ends — including for the following purposes: (1) our analytics tool stores clickstream data — a record of the pages you view and the order in which you navigate them during your visit — for the analytics purposes described above; (2) if you join our waitlist or submit a "Vote for Your City" entry, we store that submission on your device, including the email address and the role or cities you provided, so you can see and manage it when you return, and you can remove it at any time using the "start over" control on the confirmation card or by clearing your browser's storage for our site; (3) if you name a city we have already launched in on the "Vote for Your City" form and we offer you our waitlist instead, the email address you typed is carried forward as described under "Vote for Your City" Data above, so that you do not have to retype it; and (4) if you dismiss a prompt shown on smaller screens, we record that you dismissed it so it is not shown to you again during that browser session. Nothing in this browser storage is used to advertise to you or to track you across other websites, and clearing your browser's storage for our site removes all of it. The analytics data we collect is pseudonymous; individual clickstream events are stored at the session level and are analyzed only in aggregate to understand and improve our website.
Age Requirement: The platform is intended for users who are at least eighteen (18) years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a user under 18, we will delete that information promptly. If you believe an individual under 18 has created an account on the Platform, please notify us at privacy@smallvenuemusic.com so we can investigate and, if confirmed, remove the account and associated data.

2. How We Use Your Information

We use the data we collect to facilitate live event bookings and maintain the professional integrity of the marketplace.

Marketplace Connectivity: Profile information is used to allow Performers to discover slots and Venues to discover acts.
Booking Workflow: Data is used to process the formal offer system, including multi-date bundles and individual offers.
Trust Metric Generation: Show history and rating data are used to display Approval Ratings, Show Reliability (18-month rolling window), and Audience Draw scores. Only published ratings feed these public displays: a submitted rating (including its comment and any turnout report) is held in a pending state and is published — becoming visible on profiles and counting toward Approval Rating and Audience Draw — when both parties to the booking have submitted their ratings or the 7-day rating window expires, whichever occurs first. Publication occurs silently, without a notification to either party. Publication may be withheld while a dispute over whether a show took place is unresolved, and ratings attached to a booking reclassified as not having taken place are deleted rather than published. Show Reliability is derived from cancellation events rather than submitted ratings and is not subject to this pending/published mechanic. We also display your own published rating data back to you: a read-only "My Public Profile" self-view and a paginated "View All Comments" screen show your public metrics and the anonymized comments about you exactly as other users see them; pending ratings are not shown there or anywhere else, and rater identities are never revealed. Show Reliability calculations use the account-level cancellation attribution described in Section 1, so that each cancellation is counted against the Venue or Performer account that cancelled.
Transactional Communications: Contact info is used to send automated in-app and email notifications, show reminders, rating requests, and account security notices (including notifications sent to a previously registered email address when an email address change is initiated).
Venue Verification and Fraud Prevention: When the Planned Venue Identity Check launches, we will use the data it records — including the derived risk facts described in Section 1 — to help confirm that a registering venue is a real business at a real address, to prefill your registration form so you type less, and to build a basis for detecting fraudulent or abusive venue registrations. That information will be a signal for our own review: it will not gate any venue capability, it will not affect whether you can register, and it will not be used to make decisions that produce legal or similarly significant effects on you.
Website Analytics: We use first-party, cookieless website analytics to understand aggregate site traffic, referral and traffic sources, funnel-entry activity, and site performance (Core Web Vitals), in order to measure and improve our marketing website.
Product Analytics & Marketplace Health: We use profile-completeness nudge events to understand which profile fields users most often leave incomplete and to improve our prompts. We use Find Gigs search events — the active filters (including any city searched) and the result count — to analyze coverage gaps and overall marketplace health, for example to identify cities or dates where performer demand exceeds the available slots. Search-event records used for this analysis are retained for 90 days and then purged.
Marketplace Intelligence: We use profile information, marketplace activity (interest requests, offers, confirmed bookings, cancellations, ratings), trust metrics, location data, and other Platform data to operate, train, evaluate, and continually improve automated systems and machine-learning models that power core marketplace features — including search ranking, discovery, performer–venue matching and recommendations, fraud and abuse detection, content moderation, anomaly detection, personalization, customer support, audience-draw and reliability scoring, and product research and development. Location data used for these purposes includes zip-derived geographic centroid coordinates (latitude/longitude) collected at Performer registration and used server-side for proximity calculations and performer ranking; the raw centroid is never displayed publicly. As the Platform evolves, we may also use such data to develop and operate generative features (for example, suggested descriptions, intelligent search, or matching assistants) that run within the Platform. Use of Platform data for AI/ML purposes is further described and bounded in Section 6.

As a two-sided marketplace, we share your data between Performers and Venues to enable successful bookings.

Public Profiles: Public profile information — including act or venue names, profile images, photographs, descriptions, logos, social media URLs, trust metrics, the primary contact name, phone number, and email address associated with the profile, and for Performers, a "Based in [City, State]" location label derived from the Performer's registered Home Zip Code — is visible to other registered users of the Platform for marketplace purposes such as discovery and evaluation. A Performer's contact details are visible to any registered Venue that views the Performer's profile, whether or not that Venue has a booking with the Performer. A Venue's contact details are shown to a Performer once that Venue has extended a Booking Offer to them. The raw Home Zip Code and geographic centroid coordinates underlying this label are not displayed publicly. Within the Platform, viewing a profile does not by itself grant the viewer the right to download, save, or reuse profile content outside the Platform; such rights, where they exist, are described below and are bounded by the applicable Terms & Conditions.
Post-Booking Contact: Upon confirmation of a booking, we share the primary contact name, email address, and phone number of each party with the other. This data is also provided in automated show reminders.
Venue Address Changes: If a Venue changes its address while it has upcoming confirmed bookings, the Venue may choose — via a checkbox that is checked by default — to have the Platform send its new address to each Performer booked for those upcoming shows, by in-app notification and by email. If you are a Venue, your new address will be transmitted to your booked Performers unless you uncheck this option before saving the change. If you are a Performer, you may receive a Venue's updated address in this way so that you can arrive at the correct location for your confirmed shows.
Venue Use of Performer Content for Show Promotion: When a Venue confirms a booking with a Performer, we extend a sublicense to the Venue to use that Performer's profile image, photographs, biographical description, logo, name, stage name, likeness, and social media URLs (collectively, "Performer Content") solely to promote the confirmed engagement. The scope, duration, and limitations of this sublicense — including a thirty (30) day post-show window for active promotion, an indefinite passive historical archive permitting the Performer's name and a single profile photograph subject to a Performer's right to request removal, prohibitions on AI/ML training and on use to promote unrelated events, and a seven (7) day takedown obligation upon request — are set forth in the Venue Terms & Conditions.
Pre-Account and Out-of-Area Data: Pre-launch waitlist data and "Vote for Your City" submissions (as described in Section 1), whether collected through our website form or through the in-app capture flow offered to out-of-area applicants, are not shared with other registered users of the Platform, with Performers or Venues, or with third parties for any commercial purpose. This data is processed only by the Company and its service providers acting strictly on the Company's behalf, and is used only for the purposes described in Section 1.
Venue Identity Verification (Google): To operate the Planned Venue Identity Check described in Section 1, we will transmit the text you type into the "Search for your venue" field — as you type it — to the Google Places API, and receive matching public business listings in return. This will happen at venue registration and again if you use the same search when editing your venue address in Account Settings. Google will act as our service provider for this feature; its handling of the data it receives in the course of providing the Places API will also be governed by Google's own terms and privacy policy. We will not transmit Performer data to Google for this purpose, and we will not tell Google which Performers your venue books.
Service Providers: We may share your information with third-party service providers who perform services on our behalf, including cloud hosting, database infrastructure, and email delivery. These providers are contractually obligated to use your data only as necessary to perform their services and to maintain appropriate security measures.
Third-Party AI and Machine-Learning Providers: Some Platform features rely on third-party AI service providers (such as large language model APIs, computer vision APIs, or speech-to-text services). When we use these services, your User Content or activity data may be transmitted to the provider solely to deliver the requested feature. We contractually require these providers not to use your data to train their general-purpose models and to retain it only as needed to deliver the service. We do not sell, license, or otherwise make Platform data available to third parties for the purpose of training their AI or machine-learning models; this commitment is further described in Section 6.
Legal Requirements: We may disclose your information if required by law or to protect the integrity of the marketplace, in accordance with the laws of the Commonwealth of Virginia.
International Data Transfers: The Platform and our service providers process personal data in the United States. If you access the Platform from outside the United States, your data will be transferred to, stored, and processed in the United States.

4. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

Right to Access: You may request confirmation of whether we are processing your personal data and obtain a copy of the specific information we hold about you.
Right to Correct: You may request that we correct inaccuracies in your personal data. You can also update most of your profile information directly within the app. Performers may update their Home Zip Code and Travel Range at any time through Account Settings; updating a Home Zip Code causes the derived city/state label and centroid coordinates to be recalculated and replaced.
Right to Delete: You may request the deletion of your personal data. You can also permanently delete your account at any time through the app, which will remove your personal profile information and contact details, including your Home Zip Code, derived city/state label, centroid coordinates, and Travel Range.
Right to Request Removal from Third Parties (Performers): In addition to the Platform-side deletion rights described above, if you are a Performer you may request that a Venue cease use of your Performer Content (such as your profile image, photographs, biographical description, logo, name, likeness, or social media URLs) where the Venue obtained that content through a confirmed booking on the Platform. Venues are contractually obligated to comply with such requests as soon as commercially reasonable, and in any event within seven (7) days of receipt, subject to a limited carve-out for materials already physically printed or distributed at the time of the request. To submit a takedown request, contact us using the information in Section 7 or use any in-Platform takedown function we make available.
Right to Data Portability: You may request a copy of your personal data in a portable, readily usable format. The copy we provide covers the information associated with your account across the Platform — your profile and account details, your booking and marketplace activity, the ratings and turnout reports others have submitted about you (without identifying who submitted them), your trust metrics, records of any accounts you have blocked, and your recent search activity. We prepare and deliver this copy manually, through the same channel you used to make the request; there is no automated download.
Right to Opt-Out of Sale or Sharing: The Company does not sell or share your personal information for cross-context behavioral advertising, and we do not engage in targeted advertising that would require an opt-out right under California's CPRA, Virginia's VCDPA, or Colorado's CPA. If this practice ever changes, we will update this policy and provide a clear opt-out mechanism before any such processing begins.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights, including by denying services, charging different prices, or providing a different level of service.
Right to Appeal: If we decline a privacy request, you may appeal our decision by contacting us at the address listed in Section 7. We will respond to your appeal within 60 days.
Automated Decision-Making: We use automated systems and machine-learning models to operate marketplace features such as search ranking, recommendations, fraud and abuse detection, content moderation, and trust scoring. These systems do not produce decisions that have legal or similarly significant effects on you. If an automated process restricts or suspends your access to the Platform, you may request human review by contacting us using the information in Section 7.
Analytics Data and These Rights: The website analytics data described in Section 1 is pseudonymous and is not linked to your account or to any identifier we can resolve to you. Because we cannot identify this data to an individual, it is not subject to the access, correction, deletion, or portability rights described above.
How to Submit a Request: To exercise any of these rights, please contact us using the information in Section 7. We will verify your identity and respond to your request within 45 days. If additional time is needed, we will notify you of the extension and the reason for it.

5. Data Retention and Deletion

Account Deletion: You may permanently delete your account at any time. Upon deletion, we remove your personal profile information and contact details. Some deletion steps — including removal of profile images from storage, removal of synced events from third-party services such as Google Calendar, and propagation of deletions through backups and content delivery network caches — are performed on a best-effort basis and may take additional time to complete after the account record itself is removed. Please note that if your account has been designated to receive an incoming account-ownership transfer, deletion is temporarily blocked while a short-term transfer protection lock (lasting up to 24 hours) is active; the deletion process checks for this lock and will not proceed until it expires or is cleared.
Records Retained After Account Deletion: When you delete your account, booking records for your completed and cancelled shows are retained in anonymized form: the fields identifying you are removed or replaced with a placeholder, and the anonymization is timestamped. These anonymized records are kept for analytics, fraud prevention, and the other party's show history, and they include the account-level record of which side (Venue or Performer) cancelled a booking. One limit on this is worth stating: free-text entries written by you or the other party — such as the written reason required when a booking is cancelled, an administrator's exemption note, or special terms agreed for a show — are retained as written and are not rewritten or removed. If such an entry happens to contain personal information because of what someone typed into it, that information stays in the record.

Offers are retained too, and are treated differently depending on whether they were accepted. An offer you accepted is part of the booking it created and is retained with it, as described above. An offer that expired, was declined, or was withdrawn before acceptance is retained as a record of marketplace activity, but it is not anonymized and no retention period applies to it: the fields identifying you are removed from your profile and account records, so your name and contact details are no longer reachable through the offer, but the offer record itself — its dates, pricing terms, amount, status, and any free text written into it — is kept indefinitely and is not timestamped for deletion. Interest requests are treated differently again. If you are a Performer and you delete your account, every interest request you sent — whether pending, dismissed, or otherwise closed — is permanently deleted from our systems rather than anonymized, and cannot be recovered. Dismissed interest requests, including those automatically dismissed because a slot's date passed or the slot was filled, are otherwise retained for record-keeping for as long as the sending Performer's account remains active. Interest requests submitted to a Venue's booking slots are not deleted when that Venue deletes its account; they remain subject to the slot-deletion rules described below.

Records Retained After Slot Deletion: Venues may delete booking slots they have created. When a booking slot is deleted, the historical records that reference it — interest requests, "Tips Only" confirmation requests, booking offers, and booking records (including completed and cancelled bookings) — are not deleted. Instead, each record's reference to the deleted slot is detached (cleared), and the record is retained without a link to the originating slot, subject to the retention rules that otherwise apply to that record under this Section (including the 18-month metric retention and the six-year financial and contractual records retention described below). Information stored only on the deleted slot record itself is removed together with the slot.
Waitlist Data Retention: Waitlist signup data is retained for as long as we operate our pre-launch and launch marketing program, so that we can send the launch notifications and announcements described in Section 1 to those who have not opted out. You may request deletion of your waitlist record at any time, as described in Section 1, and we will honor that request. If you unsubscribe from our marketing emails instead of requesting deletion, we do not delete your record: we mark it as unsubscribed and keep it — the whole record, including the information described in Section 1, not only your email address and the unsubscribe timestamp — for as long as we send marketing email, because that record is what allows us to keep honoring your opt-out. An unsubscribed record is excluded from every future marketing send, unless you choose to sign up again: if you submit one of our forms again with the same email address, we treat that as a fresh sign-up and your record becomes eligible for marketing email once more. Nothing we do on our side reverses your unsubscribe — only a new submission by you does. The record is not used to market to you by any other means. It may still be read for the limited purposes described in Section 1. If you want the record gone rather than suppressed, you may request deletion as described above. As described in Section 1, a waitlist record is a pre-account record: creating a Platform account with the same email address does not link it to that account or transfer it into it, so this retention rule — and not the Account Deletion rules above — continues to govern the waitlist record, and deleting a Platform account does not by itself delete it.
"Vote for Your City" Data Retention: "Vote for Your City" submissions described in Section 1 are stored separately from waitlist data and are retained until the submitter requests deletion or until they are no longer needed for the purposes described in Section 1. If you unsubscribe from our marketing emails, the unsubscribed-record retention described under "Waitlist Data Retention" above — we keep the record, marked as unsubscribed, rather than deleting it — applies to your "Vote for Your City" record in the same way. As with a waitlist record, a "Vote for Your City" record is a pre-account record: it is not linked to or transferred into a Platform account if the submitter later registers, and it remains stored separately, subject to this retention rule and to the deletion right described in Section 1.
Planned Venue Identity Check Records: The four fields described under "Planned Venue Identity Check" in Section 1 will be retained as follows once the Planned Venue Identity Check launches. google_place_id will be retained indefinitely for as long as your venue record exists. It will be refreshed if you match a new listing from Account Settings, and it will be kept — not cleared — if you simply edit your address, because it records which listing you originally claimed and serves as a duplicate-venue signal. place_verified_at will be retained on the same basis. address_verification_status will record current state rather than history, and will be updated whenever you match a listing or edit your address. google_place_signals will be retained as a snapshot of your venue as of your most recent match, for as long as it is needed for the purposes described in Section 2 and in any event no longer than our agreement with the source of the underlying listing permits. Matching a new listing will replace the snapshot, while editing your address will leave it in place. If you delete your account, these fields will be removed or anonymized together with the rest of your venue record, except that derived risk facts may be retained in a form that is no longer associated with your identity.
Metric Retention: To maintain marketplace integrity, data regarding confirmed bookings and cancellation timestamps — including the attribution of each cancellation to the cancelling Venue or Performer account — is retained for 18 months to support rolling reliability counts. If you delete your account, Show Reliability cancellation timestamps and completed-show records are retained for up to 18 months after deletion, after which they become eligible for permanent deletion. Audience Draw and turnout data associated with a deleted account remains available only in anonymized, aggregated form.
Financial and Contractual Records: Anonymized financial and contractual records — such as the pricing model, offer amounts, and accepted terms associated with your bookings — are retained for a minimum of six (6) years, as required by Virginia law and the Small Venue Music LLC Operating Agreement. This class is defined by acceptance. It covers your bookings and the offers you accepted to form them, because acceptance is what creates a binding commitment. It does not include: an offer that expired, was declined, or was withdrawn before acceptance; a "Tips Only" confirmation request that was never confirmed; or an interest request and the pricing "ask" carried in one. None of those formed a contract, so none is a financial or contractual record. Unaccepted offers and unconfirmed requests are retained as marketplace history under the Account Deletion rules above — not anonymized, and with no retention period — rather than under this six-year minimum; interest requests you sent are deleted outright when you delete your account. For any record still within this six-year period, the six-year minimum supersedes the 18-month retention window described above. Where the booking slot underlying such a record has been deleted, the record is retained in detached form — without a reference to the deleted slot — as described under "Records Retained After Slot Deletion" above.
Audit Records: For accountability and security, administrative audit-log entries that reference a deleted account are anonymized rather than deleted: identifying references to the deleted user are removed, and any personal information contained in recorded before-and-after values is redacted, while operational details — the type of action taken, any administrator note, the IP address of the administrator who took the action, and the timestamp — are preserved. These entries record administrator activity for security and accountability; they do not record your IP address. As part of the same deletion operation, our marketing-permission audit history is updated to record that your marketing permissions were terminated, and IP address and browser (user-agent) details in that history are redacted.
Usage Analytics Retention: Find Gigs search-event records described in Section 1 are retained for 90 days and then purged. Website analytics data described in Section 1 — including page views, sessions, the session-level clickstream (the sequence of pages viewed, described in Section 1), traffic sources, funnel-entry activity, Core Web Vitals, and the daily-rotated visitor hash — is retained for 14 months and then purged on a defined, automated schedule.
Email Delivery Records: We keep a record of the transactional and notification emails we send you — including the template sent, the related event, the delivery status, the time of sending, and the recipient email address as captured at send time — for eighteen (18) months, after which these records are purged. This record supports delivery auditing and prevents duplicate sends; the recipient address is preserved even if you later change your email address. If you delete your account, these records are redacted rather than deleted: the recipient email address is replaced with a redaction marker on every such record, whether the send was logged against you individually or against your account, and across the entire eighteen-month retention window rather than only the most recent records. The remaining delivery details (the template sent, the related event, the delivery status, the time of sending, and the internal reference identifying which record the send belongs to) are retained for the balance of the eighteen-month period; that internal reference points to your account and user records, which are themselves anonymized when you delete your account, as described above.
Permanence of Ratings: Ratings and comments are generally permanent once published, to maintain marketplace integrity. Before publication, a submitted rating is held in a pending state under the double-blind reveal described in Sections 1 and 2: it is not publicly visible and does not feed public metrics until it publishes. A pending rating attached to a booking that is reclassified as not having taken place is deleted rather than published, and publication may be delayed while a dispute over whether the show took place is under review. Once published, ratings and comments cannot be edited or deleted by the submitter; however, the Company reserves the right to remove content that violates our Terms & Conditions or Community Guidelines & Code of Conduct. If you delete your account, the ratings and comments you submitted about others will remain in an anonymized format, attributed to "[Deleted User]"; ratings and comments that others submitted about you are deleted along with your profile.

6. User Content

When you upload content to the Platform — including profile images, photographs, biographical or venue descriptions, logos, and social media URLs (collectively, "User Content") — we process and display that content to operate the marketplace, including showing your profile to other users and including it in marketplace listings, search results, and notifications. The license you grant the Company to use your User Content, the duration of that license, your representations and warranties regarding User Content, and the post-deletion handling of User Content are governed by Section 6 of the Performer Terms & Conditions or Section 7 of the Venue Terms & Conditions, as applicable. Use of your User Content in external marketing of the Platform and other Company Services is separately governed by the Marketing Permissions described below.

Use of Platform Data for AI/ML. As described in Section 2, we use User Content, profile data, and marketplace activity to develop, train, evaluate, and improve internal AI and machine-learning systems that power Platform features. Regardless of the broader User Content license granted in the applicable Terms & Conditions, we commit to the following limits:

We do not sell, license, or otherwise make Platform data available to third parties for the purpose of training their AI or machine-learning models.
We do not develop or deploy models whose principal purpose or foreseeable effect is to reproduce, impersonate, or generate substantially similar versions of an individual Performer's likeness, voice, photographs, or biographical writing for use outside the Platform's marketplace functions.
We do not use sensitive personal information (as defined under applicable state law) for AI/ML training purposes.
Aggregated, de-identified, or pseudonymized data derived from the Platform may be used and shared without restriction, provided we do not attempt to re-identify it.
When you delete your account in accordance with Section 5, your User Content is excluded from future training runs; however, models trained on data prior to deletion may continue to operate.

Opt-Out from AI/ML Training (Performers). Performers who do not want their User Content (such as profile images, photographs, biographical descriptions, and stage name) used to train internal AI/ML models may opt out by contacting us at privacy@smallvenuemusic.com. Opting out does not affect (i) the operation of automated systems that rank, match, or recommend in real time using your data, (ii) use of aggregated or de-identified data, or (iii) use of your data for fraud and abuse detection and other trust and safety purposes. We may, in the future, provide an in-product toggle for this opt-out; until then, email is the supported channel.

Marketing Permissions. In addition to the AI/ML rules above, the Company offers two optional, opt-in marketing permissions during registration and in in-app Settings. Both are off by default and are not required to use the Platform.

Promotional Content Permission. If you turn this on, you authorize the Company to use your User Content — for Performers, including your stage name, band name, logo, photographs, and biographical description; for Venues, including your venue name, logo, photographs, and venue description — in the Company's external marketing of the Platform and other Company Services (for example, our website, social media, paid advertising, press materials, sales and pitch materials, case studies, and partner co-marketing). This permission is royalty-free and worldwide while it is on, and does not by itself authorize use of (i) audio or video recordings of you, your performances, or events at your venue, (ii) AI-generated or materially altered images of you or your venue, or (iii) quotes or testimonials attributed to you or your venue, each of which requires a separate written consent.
Marketing Email Permission. If you turn this on, you agree to receive marketing emails from the Company about new features, tips, events, partner offers, and similar non-transactional content. SMS marketing is not part of the Platform today; if we add it in the future, we will ask you separately and obtain a distinct, TCPA-compliant opt-in for that channel — granting this email permission today does not grant any SMS permission.

Revocation and retention. You can turn either permission off at any time in Settings (and you can opt out of marketing emails using the unsubscribe link in any marketing email we send). Revocation applies prospectively: new uses stop promptly, but materials already printed, distributed, or scheduled for delivery prior to revocation may complete their natural lifecycle. Upon deletion of your account, both permissions terminate immediately for new uses. We retain a record of your permission choices, including version, timestamp, and method of consent, for audit and compliance purposes.

Relationship to other rules. These permissions are separate from, and do not override, the AI/ML limits described elsewhere in this Section 6 or your underlying license to the Company under the applicable Terms & Conditions. We will continue to send transactional and legal communications regardless of the Marketing Email Permission.

7. Contact Information

For questions regarding this policy or to exercise your data rights, please contact us using either of the following:

Email: privacy@smallvenuemusic.com

Postal mail: Small Venue Music LLC 440 Monticello Ave Ste 1802 PMB 445566 Norfolk, Virginia 23510-2670

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will provide notice to each registered user at least fourteen (14) days before the changes take effect, sent to the email address associated with that user's login (and, where practical, also shown as a prominent notice within the Platform). This fourteen (14) day period is not only a procedural commitment but a control enforced by the Platform itself: our systems will not accept a new version of this Policy whose effective date falls fewer than fourteen days after the date we publish it, and publication is what triggers the notice described above. Where a change to this Policy accompanies a change to the Terms & Conditions, the Platform additionally displays an in-app notice that the Terms are changing, and the date they take effect, continuously from publication until the effective date. If you are not an active user at the time notice is sent (for example, your account is pending verification or suspended), we will provide the notice when your account next becomes active. Non-material changes (such as clarifications, formatting corrections, or updates to contact details) may take effect upon posting. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision, and the revised Policy governs our handling of your information on and after its stated effective date. We provide Privacy Policy changes to you as notice: we do not ask you to re-accept the Privacy Policy, and we do not rely on your continued use as acceptance of it. The revised Policy simply governs as of its effective date. If you do not agree with the revised Policy, you may stop using the Platform and request account deletion in accordance with Section 5.

9. Governing Law and Dispute Resolution

This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Any dispute arising out of or relating to this Privacy Policy or the Company's data practices — including claims of unauthorized collection, use, or disclosure of personal information — is subject to the dispute resolution provisions set forth in the applicable Terms & Conditions (Venue or Performer), including the mandatory informal resolution step, binding arbitration agreement, class action waiver, and jurisdiction clause contained in Section 9 of those Terms. The data rights appeal process described in Section 4 of this Privacy Policy applies exclusively to requests to exercise specific statutory privacy rights (access, deletion, correction, portability, and opt-out); it does not replace or limit the dispute resolution process in the Terms & Conditions for broader privacy-related claims.