Effective July 1, 2026

Venue Terms & Conditions

1. Account Registration and Roles

The Parties: These Terms are a legal agreement between you (the “Venue”) and Small Venue Music LLC, a Virginia limited liability company (the “Company”).

Social Sign-In: Registration and login are conducted exclusively via third-party social providers (Apple or Google Sign-In). Role Permanence: The “Venue” role selection is permanent and cannot be changed after registration.

Email Address Changes: If you later update your registered email address through Account Settings, a security notice will be sent to your previous email address to alert you that a change was initiated. This notice is a security measure to protect your account in the event of unauthorized access. Your account will enter a pending verification state on the new address until you confirm it via the link provided.

Single Venue Per Account: Each account represents a single physical location; companies with multiple venues must register each separately with a unique email address. Capacity Reporting: You must provide an accurate maximum audience capacity. This data is essential for calculating Performer Audience Draw metrics.

Geographic Eligibility: Registration on the Platform is available only to venues whose physical location falls within a currently active market area. At registration, the Platform derives a geographic centroid (latitude/longitude) from the ZIP code in your submitted address using a server-side ZIP-to-place lookup. If that centroid falls outside the eligibility radius of every currently active market, your registration cannot be completed. Venues in ineligible areas are offered a "Vote for Your City" option to express interest in future market expansion. The Company may expand its active markets over time; geographic eligibility is evaluated at the time of registration.

Venue Location Centroid: The geographic centroid (latitude/longitude) derived from your ZIP code at registration is stored as a permanent field on your venue record. This centroid is re-derived and overwritten whenever you update your registered address ZIP code through Account Settings. The venue geographic centroid is treated as public business-location information — it is not subject to the same row-level access restrictions applied to Performer centroid coordinates and may be used by the Platform's marketplace systems to match and surface your venue to eligible Performers. If a ZIP code update results in a centroid that falls outside all currently active market areas, the effect on your account standing will be governed by the Company's then-current market eligibility policy; the Company will provide notice to affected venues before any such policy takes effect.

Age Requirement: The individual registering a Venue account must be at least eighteen (18) years of age. By creating an account, you represent and warrant that you are at least 18 years old and have the legal authority to bind the Venue to these Terms and Conditions. If we discover that an account holder is under 18, we reserve the right to immediately suspend or terminate the account. Electronic Signatures: Your digital “Acceptance” of these Terms, the Privacy Policy, and the Community Guidelines & Code of Conduct—and your acceptance of any Booking Offer or other binding action within the Platform—constitutes a legal electronic signature under the federal Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA), and has the same legal effect as a handwritten signature. Your election of any optional Marketing Permissions during registration or in in-app Settings constitutes a separate electronic signature for that permission, distinct from your acceptance of these Terms; revocation of a Marketing Permission does not affect your acceptance of these Terms.

Independent Status: The Venue and Small Venue Music LLC are independent contracting parties. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the Venue and the Company. The Company is solely a technology platform for discovery and is not the Venue’s agent, employer, employee, partner, or representative. The Venue further acknowledges that any Performer booked through the Platform is an independent contractor or self-employed independent entertainer, and is not an employee, agent, or representative of either the Venue or the Company by virtue of the booking. Neither party has authority to bind the other or to make representations on the other’s behalf.

2. Definitions

“Tips Only”: means an engagement in which the Performer receives no guaranteed compensation from the Venue. The Performer’s sole compensation consists of voluntary gratuities contributed by audience members during or immediately after the performance. Unless otherwise agreed in writing prior to the engagement: (a) the Venue shall provide a clearly visible, designated tip collection point (physical jar, signage directing to a digital payment method, or equivalent); (b) the Venue shall not retain, deduct, or claim any portion of tips collected; and (c) the Performer shall retain 100% of all tips received. Any arrangement departing from these defaults must be documented in the Booking Confirmation notes prior to the show date.

“Company Services”: means the Platform and any other products, services, websites, applications, communications, or features that the Company may now or in the future make available.

3. Booking Slots and Sound Provision

Slot Creation: You define booking opportunities by date, time, and terms.

Pricing & Sound: You may choose not to disclose a price range for certain slots. You must accurately list your sound provision (Full Sound, System Only, or BYO Sound) for every slot open to non-DJs. Sound Provision for DJ Slots: When creating a slot designated for DJ performances, the Venue must specify the sound provision level using the same categories applicable to other performers: Full Sound System (PA, monitors, and mixing board provided), System Only (PA speakers provided; DJ must supply own controller/mixer), or BYO (DJ must provide all sound equipment). If no sound provision level is specified for a DJ slot, the default assumption shall be BYO, and the Venue listing will display this default prominently to prospective DJs.

Performer Type Matching: Booking slots are designated for specific performer types (for example, Band, Solo Musician, DJ, Comedian, Trivia, or Other). The Platform enforces these designations automatically; Performers whose registered type does not match a slot’s requirements will not be eligible to submit interest for that slot. Venues should set slot type designations accurately, as these settings directly determine which Performers can apply. Slot Deletion and Cancellation: A Venue may delete an open slot (one with no confirmed booking) at any time through the Platform. Once a Performer has been confirmed for a slot, the slot record cannot be removed from the Platform’s calendar (this is a technical restriction to preserve booking history and audit trails). However, the Venue may cancel the confirmed engagement by following the cancellation procedures set forth in Section 5 (Show Reliability and Hosting Policy). Cancellation of a confirmed engagement does not remove the slot from the Platform; it changes the slot’s status to “Cancelled” and triggers the applicable cancellation consequences. For the avoidance of doubt: deletion removes an unconfirmed slot from view; cancellation terminates a confirmed engagement and is subject to the Late Cancellation and No-Show provisions of these Terms.

4. The Booking Process

Reviewing Asks: You may review Performer profiles and their pricing “Asks” in your Interest Requests inbox before making an offer.

Formal Offers: Your formal Booking Offer is “take-it-or-leave-it”; the Performer may only accept or decline as-presented. Concurrent & Multi-Date Offers: You may send up to three (3) concurrent offers for a single slot. You may also offer “Multi-Date Bundles” where a performer picks a set number of shows from a group of dates.

“First to Accept”: The first performer to accept an offer for a slot secures the booking. Tips Only Confirmation Window: When sending a “Tips Only” Confirmation Request, the Performer has forty-eight (48) hours to accept or decline. If the Performer does not respond within this window, the request automatically expires and the slot returns to open status. For standard paid Booking Offers, the offer window is twenty-four (24) hours unless otherwise specified in the slot listing.

5. Show Reliability and Hosting Policy

Metric Definition: Reliability is measured by raw counts of Late Cancellations (7 days or fewer notice) versus Total Shows.

Rolling Window: Counts are based on a rolling 18-month window. Mandatory Disclosure: All cancellations require a written reason which is shared directly with the Performer.

Mutual Cancellation: If both the Venue and the Performer agree to cancel a confirmed booking, the Platform supports a mutual cancellation process (“Cancel Inquiry”). A mutual cancellation does not count as a Late Cancellation for either party and does not affect either party’s Reliability score. Either party may initiate a Cancel Inquiry through the Platform; the other party must confirm within the Platform’s response window for the cancellation to qualify as mutual. If the other party does not confirm, the initiating party may still cancel unilaterally, but standard cancellation rules and Reliability consequences will apply. Cancellation Attribution Disputes: When a confirmed booking is cancelled, the Platform records the event and its potential Reliability impact. Either party may dispute the attribution of a cancellation within seventy-two (72) hours of the cancellation event. During an active dispute, the cancellation’s impact on Reliability scores is paused. If no dispute is raised within seventy-two (72) hours, the attribution is automatically accepted. Disputes are reviewed by the Company’s moderation team; their determination is final.

6. Post-Show Ratings and Turnout Data

Bilateral Ratings: A 7-day window for rating performers opens 12 hours after a show ends.

Turnout Reporting: If you submit a rating, you are required to report audience turnout. This data is used to calculate the Performer’s public Audience Draw profile. Venue Non-Response After Show: If the Venue does not submit a rating or otherwise confirm the show outcome within the seven (7) day post-show window, the Platform will automatically classify the engagement as completed. The show will count toward the Performer’s total show tally. Venues are strongly encouraged to submit ratings and accurate turnout data; failure to do so means the Performer’s contribution is recorded without the Venue’s input, and the Company may limit Venue access to certain Platform features as a result of repeated non-response.

“New” Performer Status: Performers who have not yet completed three (3) confirmed bookings on the Platform are designated as “New.” New Performers do not display trust metrics, approval ratings, or audience reviews in the marketplace. This designation is automatic and does not reflect the quality of the Performer. Venues should take this context into account when reviewing New Performers and may review available profile information and external links provided by the Performer in lieu of Platform metrics.

7. Platform Limitations and Liability

Discovery Tool Only: Small Venue Music LLC is a technology platform for discovery and is not a party to any booking contract, employer, or booking agent.

No Personal Liability: You acknowledge and agree that you are contracting solely with Small Venue Music LLC. To the maximum extent permitted by the Virginia Limited Liability Company Act, no member, manager, officer, or representative of the Company shall be personally liable for any of the Company’s expenses, liabilities, debts, or obligations. Financial and Regulatory: The Platform does not process payments between Venues and Performers or provide insurance. All financial and regulatory compliance for bookings between Venues and Performers is the sole responsibility of the Venue and Performer.

Data Export: You may export booking data to Excel. By downloading any exported file, you assume full responsibility for the security, storage, and appropriate use of all Performer personal information contained therein, including names, phone numbers, and email addresses. Exported data may be used solely for show coordination purposes. Any unauthorized disclosure, sharing with third parties, or use of Performer contact information beyond show coordination constitutes a breach of these Terms. License to User Content: By uploading, submitting, or otherwise providing content to the Platform—including but not limited to venue photographs, profile images, logos, biographical or venue descriptions, and social media URLs (collectively, “User Content”)—you grant Small Venue Music LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your User Content solely for the purposes of operating the Platform and other Company Services, displaying your Venue listing within the Platform, and marketing your Venue’s open booking slots and confirmed events to Performers and prospective audience members. This license is sublicensable only to the Company’s service providers acting on the Company’s behalf to deliver Platform functionality, and is not transferable except in connection with a sale, merger, or assignment of the Company’s business as a whole. The license continues for the duration of your account and terminates upon deletion of your account or removal of the applicable User Content, except that: (a) any User Content already incorporated into emails, in-app notifications, or other communications sent or queued for delivery prior to deletion may persist in those communications and in recipient inboxes, which the Company cannot recall; (b) any User Content synced to a third-party service at your direction (for example, calendar entries pushed to a connected Google Calendar) is removed on a best-effort basis and may persist on that third-party service until the third-party platform processes the removal; and (c) the Company may retain copies of User Content in routine system backups, content delivery network caches, and disaster-recovery archives for a reasonable period necessary for backup rotation and cache propagation, after which such copies are deleted in the ordinary course. Anonymized records of marketplace activity (such as booking history and ratings retained pursuant to the Privacy Policy and applicable retention schedules) do not contain User Content and are not subject to this license. You represent and warrant that you own or have obtained all necessary rights to grant this license, and that your User Content does not infringe upon the intellectual property rights of any third party.

AI and Machine-Learning Use of User Content: The Company may use User Content to develop, train, evaluate, and improve internal artificial intelligence and machine-learning models that power Platform features (such as search ranking, venue–performer matching and recommendations, fraud and abuse detection, content moderation, and customer support), and to operate generative features that run within the Platform. Notwithstanding the broad license granted above, the Company commits as follows: (a) the Company will not sell, license, or otherwise make User Content or other Platform data available to third parties for the purpose of training their AI or machine-learning models; (b) the Company will not use sensitive personal information (as defined under applicable state law) for AI/ML training purposes; (c) aggregated, de-identified, or pseudonymized data derived from the Platform may be used and shared without restriction, provided the Company does not attempt to re-identify it; and (d) upon deletion of your account, your User Content will be excluded from future training runs, although models trained on data prior to deletion may continue to operate. For information about how the Company uses Platform data for AI/ML purposes and any rights available to you, see Section 6 of the Privacy Policy. This paragraph supplements and does not limit the Privacy Policy. Marketing Use of User Content: The license granted in this Section does not by itself authorize the Company to use your User Content in external marketing campaigns to promote the Company or its services to non-users (such as on the Company’s website, social media, paid advertising, press materials, sales and pitch materials, case studies, or partner co-marketing). The Company will use your User Content for such marketing only with your separate, opt-in consent (the “Marketing Permissions”) obtained through the registration flow or in in-app Settings. The Marketing Permissions are royalty-free and revocable at any time. They do not cover (a) audio or video recordings of events at your Venue, (b) AI-generated or materially altered images of your Venue, or (c) quotes or testimonials attributed to you or your Venue, each of which requires separate written consent. Revocation applies prospectively, and materials already printed, distributed, or scheduled for delivery prior to revocation may complete their natural lifecycle. Upon deletion of your account, all Marketing Permissions terminate immediately for new uses. This paragraph supplements and does not limit the Privacy Policy.

Permitted Use of Performer Content: Each Performer who registers on the Platform grants Small Venue Music LLC a license to display the Performer’s profile image, photographs, biographical description, logo, name, stage name, likeness, social media URLs, and the system-derived “Based in [City, State]” location label (collectively, “Performer Content”) within the Platform. The “Based in [City, State]” label is generated by the Platform from the Performer’s registered Home Zip Code and is an always-present field on every public Performer profile and in the performer directory; it is a system-derived label and not user-uploaded content. For the avoidance of doubt, “Based in [City, State]” falls within the definition of Performer Content for purposes of profile display, the sublicense to Venues for confirmed bookings, permitted promotional use, and Performer takedown rights. The raw Home Zip Code and centroid coordinates underlying the label are private, are not included in Performer Content, and are not shared with Venues. Additionally, note that Performer registration is limited to zip codes within the fifty (50) states and the District of Columbia; APO/FPO/DPO addresses and US territories outside this scope are ineligible to register. Furthermore, both Performer and Venue registration is subject to a market-proximity eligibility gate: applicants whose ZIP-derived geographic centroid falls outside the eligibility radius of every currently active market cannot complete registration, regardless of whether their ZIP code falls within the fifty (50) states and the District of Columbia. This means that Performer search results and Venue listings on this Platform reflect only users whose registered locations fall within the Company's currently active market areas. By accepting these Terms, you (the Venue) receive a sublicense from Small Venue Music LLC to use the Performer Content of any Performer with whom you have a Confirmed Booking, solely to promote that specific confirmed engagement. Permitted promotional channels include, but are not limited to, flyers, social media posts, email newsletters, in-venue signage, third-party event listing platforms (such as Eventbrite, Songkick, or Bandsintown), and “now appearing” promotional materials. You must use the Performer’s name and handle as they appear on the Performer’s SVM profile when promoting the engagement. While reviewing Performer profiles within the Platform prior to confirming a booking, you may view Performer Content for evaluation purposes only; you may not download, save, redistribute, or use Performer Content outside the Platform until a booking with that Performer has been confirmed. Permitted use of Performer Content includes embedding or linking to the Performer’s Featured Performance Video and Social & Media Links solely for the purpose of promoting the confirmed engagement, in accordance with the third-party platform’s terms of service. Duration and Archive Use of Performer Content: Your sublicense to a given Performer’s Performer Content begins upon booking confirmation and ends thirty (30) days after the scheduled show date, except that: (a) materials already physically printed, distributed, or scheduled for delivery prior to expiration may complete their natural lifecycle; and (b) you may retain the Performer’s name and a single profile photograph in a non-promotional historical archive (such as a “Past Performers” page or in-venue display) indefinitely, subject to the Performer’s right to request removal at any time. Any other use beyond passive historical reference requires a new booking or separate written consent from the Performer. If a confirmed booking is cancelled for any reason, including Late Cancellation, Mutual Cancellation, or Force Majeure, your sublicense terminates immediately; materials already physically printed or distributed prior to the cancellation may remain in circulation until naturally exhausted, but no new uses of the Performer Content for that engagement are permitted.

Prohibited Uses of Performer Content: You may not, in any circumstance: (a) use Performer Content to promote any event other than the specific confirmed engagement; (b) materially alter Performer Content in a way that could mislead audience members about the Performer’s identity, image, or affiliations (routine cropping, resizing, and color correction are permitted); (c) use Performer Content as an endorsement of any product, service, or third-party brand; (d) sublicense, sell, transfer, or share Performer Content with any third party except as needed for promotion of the confirmed engagement (for example, providing a photo to the local press for a show preview is permitted); (e) use Performer Content for artificial intelligence or machine learning model training, dataset compilation, or any form of automated scraping; or (f) use Performer Content in any manner that would violate the Performer’s rights of publicity, privacy, or any applicable law. Performer Content does not include any audio or video recordings of the Performer or the Performer’s performances; use of any such audio or video content requires separate written consent from the Performer. Takedown Requests and No Independent License: Upon written request from a Performer or from Small Venue Music LLC, you must cease use of the relevant Performer Content as soon as commercially reasonable, and in any event within seven (7) days of receipt. The carve-out for materials already physically printed or distributed described above applies, but no new uses are permitted after the takedown request is received. The sublicense granted under this Section flows from the Performer through Small Venue Music LLC; it does not create any direct contractual relationship between you and the Performer with respect to Performer Content, and does not waive or limit any of the Performer’s rights, including rights of publicity, copyright, or trademark.

8. General Legal Provisions

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Notice Address: All official notices to the Company must be sent to its principal executive office: 440 Monticello Ave Ste 1802 PMB 445566, Norfolk, Virginia 23510-2670.

Data Privacy Requests and Appeals: For information about your privacy rights, including the timelines for the Company’s response to data-rights requests and appeals, see Section 4 of our Privacy Policy.

Account Termination: The Company reserves the right to suspend or permanently delete your account for violations of these Terms, the Privacy Policy, or the Community Guidelines & Code of Conduct. Repeated violations or a single egregious violation (such as hate speech or threats of violence) may result in immediate and permanent account deletion without prior notice. If your account is suspended or permanently deleted, you may submit an appeal by emailing stagecrew@smallvenuemusic.com within thirty (30) days of the notice. Your appeal must include your account email address, the reason you believe the action was taken in error, and any supporting documentation. The Company will review account suspension appeals within fifteen (15) business days and permanent deletion appeals within thirty (30) business days. The Company’s decision on appeal is final and constitutes exhaustion of the internal appeals process.

Account Ownership Transfer: Account ownership may be transferred to a new individual upon request, subject to admin review and verification. To initiate a transfer, contact the Company at stagecrew@smallvenuemusic.com with a description of the transfer request and the reason for it (for example, a sale of the venue business or a change in management). The Company may require documentation verifying the legitimacy of the transfer before processing. The incoming account holder must have or create a valid SVM account before the transfer can be completed. The Company will process transfer requests within a reasonable time. All transfer actions are recorded in the Company’s administrative audit log. The Company is not liable for transfer decisions made in good faith based on the documentation provided. Indemnification: You agree to indemnify, defend, and hold harmless Small Venue Music LLC and its members and affiliates from any claims, damages, or expenses arising from your use of the platform or performances held at your venue.

Force Majeure: Neither the Company nor the users shall be liable for failures to perform resulting from causes outside their reasonable control, including but not limited to natural disasters, pandemics, government-mandated closures, acts of terrorism, or other “Acts of God” (each, a “Force Majeure Event”). A cancellation directly caused by a documented Force Majeure Event will not automatically count as a Late Cancellation for Reliability purposes. The affected party may contact the Company at stagecrew@smallvenuemusic.com to request an administrative Reliability exemption. The Company retains sole discretion to grant or deny such exemptions and may require supporting documentation. An administrative exemption, if granted, removes the cancellation from the affected party’s Reliability count. Tax Responsibility: Each party is solely responsible for determining and fulfilling its own tax obligations arising from bookings and payments made through or facilitated by the Platform, including income taxes, sales taxes, and any other applicable taxes or levies. Small Venue Music LLC does not provide tax advice, does not collect or remit taxes on behalf of users, and will not issue tax documentation (such as IRS Form 1099) in connection with payments between Venues and Performers. You are encouraged to consult a qualified tax professional regarding your obligations.

Modification of Terms: The Company reserves the right to update or modify these Terms at any time. When material changes are made, the Company will notify each registered user at least fourteen (14) days before the changes take effect, sent to the email address associated with that user’s login (and, where practical, also shown as a prominent notice within the Platform). Material changes to these Terms require your affirmative acceptance: before you can continue to use the Platform, you will be asked to review and accept the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and may request account deletion by contacting stagecrew@smallvenuemusic.com. Changes to our Privacy Policy are handled separately and are provided to you as notice, as described in the “Changes to This Privacy Policy” section of the Privacy Policy. Severability: If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

Entire Agreement: These Terms, our Privacy Policy, and our Community Guidelines & Code of Conduct constitute the entire agreement regarding the use of the platform. The Privacy Policy is incorporated by reference as the notice describing how we handle your information; although it forms part of this agreement, changes to the Privacy Policy are delivered as notice and do not require re-acceptance, as described in the Privacy Policy’s “Changes to This Privacy Policy” section and the “Modification of Terms” section above.

9. Dispute Resolution

9.1 Informal Resolution: Before initiating any arbitration or legal proceeding, you agree to first contact Small Venue Music LLC at stagecrew@smallvenuemusic.com with a written description of your dispute, the relief you seek, and your contact information. The Company will attempt to resolve the dispute informally within thirty (30) days of receipt. If the dispute is not resolved within that period, either party may proceed to arbitration as described in Section 9.2. This informal resolution requirement does not apply to disputes involving intellectual property rights or requests for emergency injunctive relief.

9.2 Binding Arbitration: PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. You and Small Venue Music LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Community Guidelines, or your use of the Platform (collectively, “Disputes”) shall be resolved exclusively by binding individual arbitration, rather than in court, except as provided in Sections 9.3 and 9.4 below. This agreement to arbitrate applies to all Disputes whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of these Terms. Arbitration is conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at www.adr.org or by calling 1-800-778-7879. The arbitration shall take place in Norfolk, Virginia, or, at your election, by telephone or video conference. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. 9.3 Small Claims Court Exception: Either party may bring an individual claim in Virginia General District Court (small claims, up to $5,000) in lieu of arbitration, provided the claim qualifies and remains within that court’s jurisdiction throughout the proceeding.

9.4 Injunctive and Equitable Relief: Notwithstanding Section 9.2, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Seeking such relief does not waive either party’s right to arbitration for the underlying dispute. 9.5 Class Action Waiver: YOU AND SMALL VENUE MUSIC LLC AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable in whole or in part, then the entirety of Section 9.2 shall be null and void, and any such claim shall proceed in court subject to Section 9.9.

9.6 Arbitration Costs: The AAA filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. For claims of $10,000 or less where you are the claimant, the Company will pay all AAA filing and administration fees. For claims exceeding $10,000, fees shall be allocated per the AAA Consumer Arbitration Rules. 9.7 Opt-Out Right: You may opt out of the arbitration agreement in Section 9.2 by sending a written notice to stagecrew@smallvenuemusic.com with the subject line “Arbitration Opt-Out” within thirty (30) days of first creating your account. Your notice must include your name, account email address, and a clear statement that you wish to opt out. If you opt out, all Disputes not resolved informally under Section 9.1 shall be resolved exclusively in the state or federal courts located in Norfolk, Virginia, and you consent to personal jurisdiction and venue in those courts. Opting out does not affect any other provision of these Terms.

9.8 Billing Disputes: This Section applies only to fees, if any, charged by the Company directly to you for paid services or subscription tiers offered by the Platform. It does not apply to payment arrangements between Venues and Performers, which are addressed in Section 7. If you believe you have been incorrectly charged by the Company for a paid service or subscription, you must notify the Company within sixty (60) days of the charge date by contacting stagecrew@smallvenuemusic.com with your account email address, a description of the disputed charge, and the amount in question. The Company will investigate and respond within fifteen (15) business days. Undisputed amounts remain due during the investigation. Initiating a chargeback with your payment provider without first completing this process may result in account suspension pending resolution. 9.9 Jurisdiction and Venue: For any Disputes not subject to arbitration under this Section—including opt-out cases under Section 9.7, small claims under Section 9.3, and injunctive relief under Section 9.4—you and the Company consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Norfolk, Virginia.

9.10 Severability of This Section: If any portion of this Section 9 (other than Section 9.5) is found unenforceable, the unenforceable portion shall be severed and the remaining arbitration provisions shall be enforced to the fullest extent permitted by law.