Effective TBD (Launch Day)

Venue Terms & Conditions

1. Account Registration and Roles

The Parties: These Terms are a legal agreement between you (the “Venue”) and Small Venue Music LLC, a Virginia limited liability company (the “Company”).

Social Sign-In: Registration and login are conducted exclusively via third-party social providers (Apple or Google Sign-In). Role Permanence: The “Venue” role selection is permanent and cannot be changed after registration.

Email Address Changes: If you later update your registered email address through Account Settings, a security notice will be sent to your previous email address to alert you that a change was initiated. This notice is a security measure to protect your account in the event of unauthorized access. Your account will enter a pending verification state on the new address until you confirm it via the link provided. To make the change you will first be asked to sign in again with Apple or Google. While the new address is pending verification, your access to marketplace features is paused — you can reach Account Settings, but not booking or discovery features — until you confirm the new address via the link.

Single Venue Per Account: Each account represents a single physical location; companies with multiple venues must register each separately with a unique email address. Capacity Reporting: You must provide an accurate maximum audience capacity, expressed as a whole number greater than zero. A capacity of zero or less is not a valid capacity, and a venue whose recorded capacity is zero, negative, or absent falls into none of the capacity tiers described in Section 6. This data is essential for calculating Performer Audience Draw metrics.

Geographic Eligibility: Registration on the Platform is available only to venues whose physical location falls within a currently active market area. At registration, the Platform derives a geographic centroid (latitude/longitude) from the ZIP code in your submitted address using a server-side ZIP-to-place lookup. If that centroid falls outside the eligibility radius of every currently active market, your registration cannot be completed. Venues in ineligible areas are offered a "Vote for Your City" option to express interest in future market expansion. The Company may expand its active markets over time; geographic eligibility is evaluated at the time of registration.

Venue Location Centroid: The geographic centroid (latitude/longitude) derived from your ZIP code at registration is stored as a permanent field on your venue record. This centroid is re-derived and overwritten whenever you update your registered address ZIP code through Account Settings. The venue geographic centroid is treated as public business-location information — it is not subject to the same row-level access restrictions applied to Performer centroid coordinates and may be used by the Platform's marketplace systems to match and surface your venue to eligible Performers. If a ZIP code update results in a centroid that falls outside all currently active market areas, the effect on your account standing will be governed by the Company's then-current market eligibility policy; the Company will provide notice to affected venues before any such policy takes effect.

Address Changes: If you change your venue address through Account Settings, the change takes effect immediately: your new address is displayed on all of your open booking slots, your pending interest requests, and your confirmed bookings. Before the change is saved, the Platform will show you a confirmation summarizing these consequences. If you have upcoming confirmed bookings, you will also be offered an option — selected by default — to notify each booked Performer of the new address (one notification per Performer, delivered in-app and, on a best-effort basis, by email). If you deselect this option, no notification is sent, and you assume sole responsibility for communicating the address change directly to each booked Performer. The Platform never automatically cancels, recreates, or otherwise modifies slots or bookings because of an address change; if the new location makes an existing slot or booking impractical, any corrective action (such as cancelling or rebooking) is yours to take, subject to the cancellation rules in these Terms. Please note that calendar events already synced to a Performer’s connected Google Calendar will continue to show the old address.

Age Requirement: The individual registering a Venue account must be at least eighteen (18) years of age. By creating an account, you represent and warrant that you are at least 18 years old and have the legal authority to bind the Venue to these Terms and Conditions. If we discover that an account holder is under 18, we reserve the right to immediately suspend or terminate the account. Electronic Signatures: Your digital “Acceptance” of these Terms, the Privacy Policy, and the Community Guidelines & Code of Conduct—and your acceptance of any Booking Offer or other binding action within the Platform—constitutes a legal electronic signature under the federal Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA), and has the same legal effect as a handwritten signature. Your election of any optional Marketing Permissions during registration or in in-app Settings constitutes a separate electronic signature for that permission, distinct from your acceptance of these Terms; revocation of a Marketing Permission does not affect your acceptance of these Terms.

Independent Status: The Venue and Small Venue Music LLC are independent contracting parties. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the Venue and the Company. The Company is solely a technology platform for discovery and is not the Venue’s agent, employer, employee, partner, or representative. The Venue further acknowledges that any Performer booked through the Platform is an independent contractor or self-employed independent entertainer, and is not an employee, agent, or representative of either the Venue or the Company by virtue of the booking. Neither party has authority to bind the other or to make representations on the other’s behalf.

2. Definitions

“Tips Only”: means an engagement that you initiate by sending a “Tips Only” Confirmation Request and that the Performer accepts, in which the Performer receives no guaranteed compensation from the Venue. The Performer’s sole compensation consists of voluntary gratuities contributed by audience members during or immediately after the performance. A priced Booking Offer is never a Tips Only engagement, whatever compensation it commits — including an “Other/Custom” offer, as described in Sections 3 and 4. A “Tips Only” slot is a slot you have opened under the Tips Only pricing model — one of the pricing models you select from when creating a slot, and the only one that carries no pricing terms at all. A slot opened under any other pricing model is not a Tips Only slot, whatever its terms describe. A “Tips Only” Confirmation Request is the request you send on a Tips Only slot to engage a Performer on that basis, and while such a request is pending it is governed by the Tips Only Confirmation Window in Section 4. Unless otherwise agreed in writing prior to the engagement: (a) the Venue shall provide a clearly visible, designated tip collection point (physical jar, signage directing to a digital payment method, or equivalent); (b) the Venue shall not retain, deduct, or claim any portion of tips collected; and (c) the Performer shall retain 100% of all tips received. Any arrangement departing from these defaults must be documented in the Booking Confirmation notes prior to the show date.

“Company Services”: means the Platform and any other products, services, websites, applications, communications, or features that the Company may now or in the future make available.

3. Booking Slots and Sound Provision

Slot Creation: You define booking opportunities by date, time, and terms. A slot’s End Time must be different from its Start Time. An End Time earlier than the Start Time is valid and means the show ends on the next calendar day (for example, a slot from 9:00 PM to 1:00 AM crosses midnight and ends the following day).

Pricing & Sound: Certain pricing fields are optional. For Flat Fee slots, the price range field is optional; if you leave it blank, the slot listing will simply display no price range. For Door Split slots, the percentage is always required and the estimated door price is optional. For Guarantee vs. Percentage slots, the guarantee amount field is likewise optional, but the percentage is always required. For “Other/Custom” slots, a written pricing description is required: it is the only statement of pricing terms carried on that slot’s listing, so it must describe the arrangement accurately. A slot listing is not an offer: that description tells Performers the arrangement you have in mind for the slot, and the description that governs an engagement is the one carried on the formal Booking Offer you extend, which you may edit for that offer. The optional Flat Fee price range and Guarantee amount above are advertised price tiers selected from a fixed set of ranges rather than dollar figures you type, and you may omit either one; they are separate from the committed dollar amount you specify when you extend a formal Booking Offer. That committed offer amount is governed by Section 4 (The Booking Process) and, unlike those optional tiers, must be greater than zero wherever the pricing model carries one — Section 4 sets out which models commit a dollar amount and which do not. Percentages are never optional: where a pricing model requires a percentage it must be supplied, and it must fall between 1% and 100%. A Door Split percentage is also displayed publicly on the slot listing — for a Door Split slot it is the pricing term Performers see — so set it as carefully as any other advertised term. You must accurately list your sound provision (Full Sound, System Only, or BYO Sound) for every slot open to non-DJs. Performer Type Matching: Booking slots are designated for specific performer types (for example, Band, Solo Musician, DJ, Comedian, Trivia, or Other). The Platform enforces these designations automatically: your slots remain visible and viewable to all Performers regardless of type, but Performers whose registered type does not match a slot’s wanted types cannot submit interest for that slot. Venues should set slot type designations accurately, as these settings directly determine which Performers can apply. Slot Deletion and Cancellation: A Venue may delete a booking slot through the Platform at any time, provided the slot has no active confirmed engagement and is not the subject of a pending multi-date offer bundle. The Platform will not delete a slot while a confirmed engagement on it remains active: to end a confirmed engagement, the Venue must first cancel it by following the cancellation procedures set forth in Section 5 (Show Reliability and Hosting Policy), and any such cancellation remains subject to the Late Cancellation and No-Show provisions of these Terms. Once every engagement on the slot has been cancelled or completed, the slot may be deleted; deletion therefore never cancels or otherwise terminates a confirmed engagement or either party’s obligations under it. Likewise, a slot that is the subject of a pending multi-date offer bundle cannot be deleted while that bundle remains pending. Deleting a slot removes the slot record itself from the Platform’s calendar, but it does not erase the slot’s history: interest requests, “Tips Only” confirmation requests, booking offers, and booking records associated with the slot — including history from cancelled or completed engagements — are retained as historical records, with each record’s reference to the deleted slot detached, in order to preserve booking history and audit trails — subject, for interest requests, to the deletion rule in Section 4 (an interest request is permanently deleted if the Performer who sent it deletes their account). Any booking offers, interest requests, or “Tips Only” confirmation requests still pending on the slot when it is deleted are automatically closed as part of the deletion — pending offers and confirmation requests are marked as withdrawn, and pending interest requests are marked as dismissed — and are retained in that closed state; the affected Performers will be notified of the change. Cancellation of a confirmed engagement does not itself delete the slot; the slot returns to open/available status and may be booked again (if other offers are still pending on the slot, it will display as “Offers Pending”). There is no “Cancelled” slot status. For the avoidance of doubt: deletion removes the slot record from view while its associated history records persist without a link to the deleted slot; cancellation terminates a confirmed engagement and triggers the applicable cancellation consequences for that engagement.

4. The Booking Process

Reviewing Asks: You may review Performer profiles and their pricing “Asks” in your Interest Requests inbox before making an offer. Dismissed and Expired Interest Requests: You may dismiss any interest request — whether priced or Tips Only — from your inbox. Dismissed requests are hidden from your active inbox but are retained in our records for as long as the Performer who sent them keeps their account. In addition, pending interest requests on a slot are automatically dismissed by the system once the slot’s date (or its effective end time) has passed or the slot has been filled. Automatic dismissals occur silently — neither you nor the Performer receives a notification — and automatically dismissed requests are likewise retained in our records, on the same basis, but hidden from view. If a Performer deletes their account, every interest request that Performer sent you is permanently deleted rather than retained, including requests you had already dismissed; those records cannot be recovered, and your own booking and show history is unaffected.

Blocking a Performer: You may block a Performer from that Performer’s detail screen or from any row in your Interest Requests inbox. When you block a Performer: that Performer can no longer submit interest in any of your booking slots; any interest requests that Performer has already sent to you are dismissed; any pending Booking Offers or Multi-Date Bundle offers you have extended to that Performer are automatically withdrawn, and any slots held by a withdrawn bundle return to open status; and that Performer no longer appears in your Performer Directory results. In addition, for as long as a block is in place the Platform will refuse to deliver any new contact from you to that Performer: you cannot extend a Booking Offer to them, include them in or extend a Multi-Date Bundle offer to them, or send them a “Tips Only” Confirmation Request. This is a guarantee enforced by the Platform on every path by which an offer, bundle, or confirmation request can be created — the Platform refuses every write path by which new contact could reach a Performer you have blocked, and if you wish to send that Performer an offer again you must first unblock them. The blocked Performer is not notified, and is not told that a block exists or that you set it. Existing confirmed bookings between you and a blocked Performer are not affected — the block governs new contact only, and does not cancel, alter, or suspend a booking either of you has already confirmed. You may unblock a Performer at any time from Account Settings, which restores that Performer’s ability to submit interest and their appearance in your directory results.

Formal Offers: Your formal Booking Offer is “take-it-or-leave-it”; the Performer may only accept or decline as-presented. Committed Offer Amounts Must Be Positive: When a priced Booking Offer carries a committed dollar amount, that amount must be greater than zero: a Flat Fee offer amount and a Guarantee amount must each be greater than $0, and the Platform will reject an offer that specifies a zero or negative Flat Fee or Guarantee amount. A percentage-based (door split) offer need not carry a fixed dollar amount and remains a valid priced offer; any door-split or guarantee percentage you set must be between 1% and 100%. An Other/Custom offer likewise need not carry a committed dollar amount: its compensation is defined by a written pricing description that you provide on the offer — for example barter, a food or drink tab, or a hybrid arrangement — which is required for this pricing model and which you may edit for the specific offer. That description is the compensation you are committing to, and you are responsible for its accuracy; the Company does not draft, review, or verify it. Even though an Other/Custom engagement may carry no fee, no guarantee, and no percentage of the door, it is a priced offer and is not Tips Only. To engage a Performer on a Tips Only basis you must send a “Tips Only” Confirmation Request rather than a priced offer; you cannot use a $0 priced offer, or an Other/Custom pricing description that commits no compensation, for this purpose. Tips Only is the path you choose by sending that Confirmation Request, not a consequence of omitting compensation from a priced offer. Where an offer includes an estimated door price, you may leave it blank or enter $0, but it cannot be a negative amount. Concurrent & Multi-Date Offers: You may send up to three (3) concurrent offers for a single slot. You are not required to extend identical amounts or terms to each performer; concurrent offers on the same slot may carry different pricing and terms. You may also offer “Multi-Date Bundles” where a performer picks a set number of shows from a group of dates. Multi-Date Bundles are available for priced slots only — “Tips Only” slots cannot be included in a bundle — and a bundle may only be created from selected slots that share the same pricing model; slots with different pricing models cannot be combined into a single bundle.

“First to Accept”: The first performer to accept an offer for a slot secures the booking. Competing Offer Confidentiality: When more than one offer is outstanding on the same slot, Performers competing for that slot are never shown one another’s identities or the amounts offered to them; a Performer may be shown only the number of other offers outstanding on the slot at the time the Performer views the offer. Initiating Tips Only Requests: You may send a “Tips Only” Confirmation Request on a Tips Only slot in either of two ways: in response to an interest request a Performer has submitted on that slot, or entirely on your own initiative — including to a Performer you found through the Performer Directory who has never submitted an interest request to you. No prior interest request from the Performer is required. An unsolicited Confirmation Request creates no obligation for the Performer: nothing is booked unless the Performer expressly accepts within the Tips Only Confirmation Window below, and a Performer who declines or lets the request expire suffers no effect on their Reliability score or other metrics. Each Tips Only slot may carry only one pending Confirmation Request at a time: while a request on a slot is pending, you cannot send another request on that slot. After a pending request is declined or expires, you may send a new Confirmation Request on that slot to the same or a different Performer. Tips Only Confirmation Window: When sending a “Tips Only” Confirmation Request, the Performer has forty-eight (48) hours to accept or decline. If the Performer does not respond within this window, the request automatically expires, the slot returns to open status, and both you and the Performer are notified of the expiration. Booking Offer Response Window: For standard paid Booking Offers, you set the offer window on a per-offer basis when you create the offer — not at the slot-listing level. Unless you specify otherwise, this window defaults to seventy-two (72) hours from the time the offer is created; you may set a shorter or longer window, subject to a minimum of twenty-four (24) hours and a maximum of fourteen (14) days. The same response window applies to Multi-Date Bundle offers. Each offer displays its applicable window to the Performer, and the offer automatically expires if the Performer does not accept within that window.

5. Show Reliability and Hosting Policy

Metric Definition: Reliability is expressed publicly as a reliability rate — the share of your booked shows that you followed through on — calculated over a rolling eighteen (18) month window from two internal counts: Late Cancellations (cancellations occurring seven (7) days or fewer before the show date) and Total Shows (completed shows plus unilateral late cancellations). The underlying Late Cancellation count is not itself displayed publicly. Until you have a minimum number of qualifying shows within that window, a “Too New” indicator is shown in place of the rate; because the window rolls forward continuously, your metric may return to “Too New” if older shows age out. The Company sets this minimum and may adjust it as the marketplace grows.

Rolling Window: Counts are based on a rolling 18-month window. Mandatory Disclosure: All cancellations require a written reason which is shared directly with the Performer.

Mutual Cancellation: If both the Venue and the Performer agree to cancel a confirmed booking, the Platform supports a mutual cancellation process (“Cancel Inquiry”). A mutual cancellation does not count as a Late Cancellation for either party and does not affect either party’s Reliability score. Either party may initiate a Cancel Inquiry through the Platform; the other party must confirm within the Platform’s response window for the cancellation to qualify as mutual. If the other party does not confirm, the initiating party may still cancel unilaterally, but standard cancellation rules and Reliability consequences will apply. Cancellation Attribution Disputes: When a confirmed booking is cancelled, the Platform records the event and its potential Reliability impact. Either party may dispute the attribution of a cancellation within seventy-two (72) hours of the cancellation event. During an active dispute, the cancellation’s impact on Reliability scores is paused. If no dispute is raised within seventy-two (72) hours, the attribution is automatically accepted. Disputes are reviewed by the Company’s moderation team; their determination is final.

6. Post-Show Ratings and Turnout Data

Bilateral Ratings: A 7-day window for rating performers opens 12 hours after a show ends.

Double-Blind Rating Reveal: Ratings are double-blind. When you submit a rating (including your audience turnout report), it enters a pending state: it is not visible to the Performer and does not feed any public metric. A booking’s ratings — yours and the Performer’s — are published (become visible and begin counting toward public trust metrics) only when both parties have submitted their ratings or when the 7-day rating window expires, whichever occurs first. Until publication, you cannot see the Performer’s rating of your venue and the Performer cannot see yours. Publication occurs silently, with no notification to either party. A rating associated with a booking that is reclassified as not having taken place is removed rather than published, and publication of a booking’s ratings may be withheld while a dispute over whether the show took place remains unresolved. Your own venue trust metrics — including your Approval Rating — are likewise calculated from published ratings only; you may review your own public profile as Performers see it via the “My Public Profile” entry on your dashboard.

Turnout Reporting: If you submit a rating, you are required to report audience turnout. Once published under the double-blind reveal described above, this data is used to calculate the Performer’s public Audience Draw profile; while your submission remains pending, it does not feed any public metric. When you view a Performer’s profile, the Audience Draw card is always rendered. There are three capacity tiers, determined by the maximum audience capacity recorded on your venue record: Under 100 (capacity greater than zero and below 100), 100–300 (capacity of 100 up to and including 300), and 300+ (capacity strictly greater than 300). A capacity of exactly 300 falls in the 100–300 tier, not in 300+. A venue whose recorded capacity is zero, negative, or absent matches no tier at all, and such a capacity is not valid under Section 1. The Company makes no commitment as to which tier or tiers the Audience Draw card displays to you. Audience Draw does not use the “Too New” designation described below: if a displayed tier has not yet reached the minimum number of published turnout ratings the Company sets for a tier to be scored, the card displays explanatory text in place of a score, reading “Not enough turnout data yet for venues your size.” — or, where the Performer has no published turnout ratings in the scope displayed, a single line reading “No turnout data yet.” Venue Non-Response After Show: If the Venue does not submit a rating or otherwise confirm the show outcome within the seven (7) day post-show window, the Platform will automatically classify the engagement as completed. The show will count toward the Performer’s total show tally. Venues are strongly encouraged to submit ratings and accurate turnout data; failure to do so means the Performer’s contribution is recorded without the Venue’s input, and the Company may limit Venue access to certain Platform features as a result of repeated non-response.

“Too New” Performer Status: Performers who have not yet completed a minimum number of bookings on the Platform are designated as “Too New” for the purposes of Approval Rating, and do not display an Approval Rating, comments, or audience reviews in the marketplace. A Performer’s Show Reliability carries its own threshold — it is hidden until the Performer has a minimum number of qualifying shows within a rolling eighteen (18) month window, and may return to “Too New” if older shows age out. The Company sets these thresholds and may adjust them as the marketplace grows. In addition, once the “Too New” designation drops, a Performer’s displayed metrics reflect published ratings only — ratings still pending under the double-blind reveal described above are not yet included, so a Performer’s displayed metrics may lag recently submitted ratings. These designations are automatic and do not reflect the quality of the Performer. Venues should take this context into account when reviewing “Too New” Performers and may review available profile information and external links provided by the Performer in lieu of Platform metrics.

Your Venue’s Own “Too New” Status: Your own venue profile is subject to the same thresholds, applied to your venue. Your Approval Rating is not displayed to Performers — a “Too New” indicator appears in its place — until your venue has completed a minimum number of bookings. Your venue’s Show Reliability carries its own threshold and is not displayed until your venue has a minimum number of qualifying shows within the rolling eighteen (18) month window described in Section 5; as with Performers, it may return to “Too New” if older shows age out. The Company sets these thresholds and may adjust them as the marketplace grows. These designations are automatic and do not reflect the quality of your venue.

7. Platform Limitations and Liability

Discovery Tool Only: Small Venue Music LLC is a technology platform for discovery and is not a party to any booking contract, employer, or booking agent.

No Personal Liability: You acknowledge and agree that you are contracting solely with Small Venue Music LLC. To the maximum extent permitted by the Virginia Limited Liability Company Act, no member, manager, officer, or representative of the Company shall be personally liable for any of the Company’s expenses, liabilities, debts, or obligations. Financial and Regulatory: The Platform does not process payments between Venues and Performers or provide insurance. This applies equally to compensation that is not paid in money — for example barter, a food or drink tab, or any other Other/Custom arrangement — which the Platform likewise does not process, value, or mediate. All financial and regulatory compliance for bookings between Venues and Performers is the sole responsibility of the Venue and Performer.

Performer Contact Information: Performer contact details available to you on the Platform — including names, phone numbers, and email addresses — are provided solely to enable show coordination. You assume full responsibility for the security, storage, and appropriate use of any Performer personal information you record or retain. Any unauthorized disclosure, sharing with third parties, or use of Performer contact information beyond show coordination constitutes a breach of these Terms. The Company is not liable for any misuse, unauthorized disclosure, or inadequate protection of Performer data by a Venue. License to User Content: By uploading, submitting, or otherwise providing content to the Platform—including but not limited to venue photographs, profile images, logos, biographical or venue descriptions, and social media URLs (collectively, “User Content”)—you grant Small Venue Music LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your User Content solely for the purposes of operating the Platform and other Company Services, displaying your Venue listing within the Platform, and marketing your Venue’s open booking slots and confirmed events to Performers and prospective audience members. This license is sublicensable only to the Company’s service providers acting on the Company’s behalf to deliver Platform functionality, and is not transferable except in connection with a sale, merger, or assignment of the Company’s business as a whole. The license continues for the duration of your account and terminates upon deletion of your account or removal of the applicable User Content, except that: (a) any User Content already incorporated into emails, in-app notifications, or other communications sent or queued for delivery prior to deletion may persist in those communications and in recipient inboxes, which the Company cannot recall; (b) any User Content synced to a third-party service at your direction (for example, calendar entries pushed to a connected Google Calendar) is removed on a best-effort basis and may persist on that third-party service until the third-party platform processes the removal; and (c) the Company may retain copies of User Content in routine system backups, content delivery network caches, and disaster-recovery archives for a reasonable period necessary for backup rotation and cache propagation, after which such copies are deleted in the ordinary course. Anonymized records of marketplace activity (such as booking history and ratings retained pursuant to the Privacy Policy and applicable retention schedules) do not contain User Content and are not subject to this license. You represent and warrant that you own or have obtained all necessary rights to grant this license, and that your User Content does not infringe upon the intellectual property rights of any third party.

AI and Machine-Learning Use of User Content: The Company may use User Content to develop, train, evaluate, and improve internal artificial intelligence and machine-learning models that power Platform features (such as search ranking, venue–performer matching and recommendations, fraud and abuse detection, content moderation, and customer support), and to operate generative features that run within the Platform. Notwithstanding the broad license granted above, the Company commits as follows: (a) the Company will not sell, license, or otherwise make User Content or other Platform data available to third parties for the purpose of training their AI or machine-learning models; (b) the Company will not use sensitive personal information (as defined under applicable state law) for AI/ML training purposes; (c) aggregated, de-identified, or pseudonymized data derived from the Platform may be used and shared without restriction, provided the Company does not attempt to re-identify it; and (d) upon deletion of your account, your User Content will be excluded from future training runs, although models trained on data prior to deletion may continue to operate. For information about how the Company uses Platform data for AI/ML purposes and any rights available to you, see Section 6 of the Privacy Policy. This paragraph supplements and does not limit the Privacy Policy. Marketing Use of User Content: The license granted in this Section does not by itself authorize the Company to use your User Content in external marketing campaigns to promote the Company or its services to non-users (such as on the Company’s website, social media, paid advertising, press materials, sales and pitch materials, case studies, or partner co-marketing). The Company will use your User Content for such marketing only with your separate, opt-in consent (the “Marketing Permissions”) obtained through the registration flow or in in-app Settings. The Marketing Permissions are royalty-free and revocable at any time. They do not cover (a) audio or video recordings of events at your Venue, (b) AI-generated or materially altered images of your Venue, or (c) quotes or testimonials attributed to you or your Venue, each of which requires separate written consent. Revocation applies prospectively, and materials already printed, distributed, or scheduled for delivery prior to revocation may complete their natural lifecycle. Upon deletion of your account, all Marketing Permissions terminate immediately for new uses. This paragraph supplements and does not limit the Privacy Policy.

Permitted Use of Performer Content: Each Performer who registers on the Platform grants Small Venue Music LLC a license to display the Performer’s profile image, photographs, biographical description, logo, name, stage name, likeness, social media URLs, and the system-derived “Based in [City, State]” location label (collectively, “Performer Content”) within the Platform. The “Based in [City, State]” label is generated by the Platform from the Performer’s registered Home Zip Code and is an always-present field on every public Performer profile and in the performer directory; it is a system-derived label and not user-uploaded content. For the avoidance of doubt, “Based in [City, State]” falls within the definition of Performer Content for purposes of profile display, the sublicense to Venues for confirmed bookings, permitted promotional use, and Performer takedown rights. The raw Home Zip Code and centroid coordinates underlying the label are private, are not included in Performer Content, and are not shared with Venues. Additionally, note that Performer registration is limited to zip codes within the fifty (50) states and the District of Columbia; APO/FPO/DPO addresses and US territories outside this scope are ineligible to register. Furthermore, both Performer and Venue registration is subject to a market-proximity eligibility gate: applicants whose ZIP-derived geographic centroid falls outside the eligibility radius of every currently active market cannot complete registration, regardless of whether their ZIP code falls within the fifty (50) states and the District of Columbia. This means that Performer search results and Venue listings on this Platform reflect only users whose registered locations fall within the Company's currently active market areas. By accepting these Terms, you (the Venue) receive a sublicense from Small Venue Music LLC to use the Performer Content of any Performer with whom you have a Confirmed Booking, solely to promote that specific confirmed engagement. Permitted promotional channels include, but are not limited to, flyers, social media posts, email newsletters, in-venue signage, third-party event listing platforms (such as Eventbrite, Songkick, or Bandsintown), and “now appearing” promotional materials. You must use the Performer’s name and handle as they appear on the Performer’s SVM profile when promoting the engagement. While reviewing Performer profiles within the Platform prior to confirming a booking, you may view Performer Content for evaluation purposes only; you may not download, save, redistribute, or use Performer Content outside the Platform until a booking with that Performer has been confirmed. Permitted use of Performer Content includes embedding or linking to the Performer’s Featured Performance Video and Social & Media Links solely for the purpose of promoting the confirmed engagement, in accordance with the third-party platform’s terms of service. Duration and Archive Use of Performer Content: Your sublicense to a given Performer’s Performer Content begins upon booking confirmation and ends thirty (30) days after the scheduled show date, except that: (a) materials already physically printed, distributed, or scheduled for delivery prior to expiration may complete their natural lifecycle; and (b) you may retain the Performer’s name and a single profile photograph in a non-promotional historical archive (such as a “Past Performers” page or in-venue display) indefinitely, subject to the Performer’s right to request removal at any time. Any other use beyond passive historical reference requires a new booking or separate written consent from the Performer. If a confirmed booking is cancelled for any reason, including Late Cancellation, Mutual Cancellation, or Force Majeure, your sublicense terminates immediately; materials already physically printed or distributed prior to the cancellation may remain in circulation until naturally exhausted, but no new uses of the Performer Content for that engagement are permitted.

Prohibited Uses of Performer Content: You may not, in any circumstance: (a) use Performer Content to promote any event other than the specific confirmed engagement; (b) materially alter Performer Content in a way that could mislead audience members about the Performer’s identity, image, or affiliations (routine cropping, resizing, and color correction are permitted); (c) use Performer Content as an endorsement of any product, service, or third-party brand; (d) sublicense, sell, transfer, or share Performer Content with any third party except as needed for promotion of the confirmed engagement (for example, providing a photo to the local press for a show preview is permitted); (e) use Performer Content for artificial intelligence or machine learning model training, dataset compilation, or any form of automated scraping; or (f) use Performer Content in any manner that would violate the Performer’s rights of publicity, privacy, or any applicable law. Performer Content does not include any audio or video recordings of the Performer or the Performer’s performances; use of any such audio or video content requires separate written consent from the Performer. Takedown Requests and No Independent License: Upon written request from a Performer or from Small Venue Music LLC, you must cease use of the relevant Performer Content as soon as commercially reasonable, and in any event within seven (7) days of receipt. The carve-out for materials already physically printed or distributed described above applies, but no new uses are permitted after the takedown request is received. The sublicense granted under this Section flows from the Performer through Small Venue Music LLC; it does not create any direct contractual relationship between you and the Performer with respect to Performer Content, and does not waive or limit any of the Performer’s rights, including rights of publicity, copyright, or trademark.

8. General Legal Provisions

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Notice Address: All official notices to the Company must be sent to its principal executive office: 440 Monticello Ave Ste 1802 PMB 445566, Norfolk, Virginia 23510-2670.

Data Privacy Requests and Appeals: For information about your privacy rights, including the timelines for the Company’s response to data-rights requests and appeals, see Section 4 of our Privacy Policy.

Platform Subscription and Fees: Venue access to the Platform’s booking features is offered on a single annual subscription plan. As a new Venue, you receive an introductory trial covering your first five (5) confirmed bookings or sixty (60) days from your registration, whichever occurs first. No payment method is required to begin the trial, and the Company does not automatically charge you when the trial ends: continued use of the Platform’s booking features after the trial requires your affirmative purchase of the annual subscription. This sentence concerns the end of the introductory trial only; it is not a statement about the renewal of a subscription you have purchased. Bookings you confirmed during the trial remain honored whether or not you subsequently subscribe. The standard subscription price is $249 per year; an introductory price of $99 for the first year is available as publicly advertised. The introductory price is available once per venue, for that venue’s first paid subscription only. Every subsequent subscription for the same venue — whether by renewal or by subscribing again after a lapse — is charged at the standard price. Billing is annual only — no monthly plan is offered. The Company does not charge percentage fees, commissions, or per-booking charges on compensation arranged between Venues and Performers, which the Platform does not process (see Section 7). The annual subscription renews automatically each year unless, before the renewal date, you either turn off automatic renewal or cancel. The full terms governing renewal and cancellation — including the notice you will receive in advance of each renewal charge, how to turn off automatic renewal, and the method for cancelling — will be published and incorporated into these Terms before subscriptions become available for purchase. The Company may change subscription pricing prospectively; a price change will not affect a term you have already paid for, and the amount of any renewal charge will be stated in the advance notice you receive before that charge. Disputes regarding subscription charges are governed by Section 9.8 (Billing Disputes).

Account Termination: The Company reserves the right to suspend or permanently delete your account for violations of these Terms, the Privacy Policy, or the Community Guidelines & Code of Conduct. Repeated violations or a single egregious violation (such as hate speech or threats of violence) may result in immediate and permanent account deletion without prior notice.

Account Suspension — Request for Review: If the Company has suspended your account, you may request review at any time by emailing stagecrew@smallvenuemusic.com. Include your account email address (and your Account ID, shown on the suspended-account screen, if available), the action taken, and any context or documentation you believe is relevant. If we determine the suspension was made in error, your account is reinstated and your history, bookings, and metrics are unaffected. The Company does not commit to a response time, but reviews all good-faith requests. The Company does not disclose the internal reason recorded for a suspension.

Account Deletion — Request for Review: If the Company has permanently deleted your account, you may request review at any time by emailing stagecrew@smallvenuemusic.com, but a deleted account and its data cannot be restored — deletion is final. If we determine the deletion was made in error, we will correct our internal records; your previous account’s history, ratings, bookings, and trust metrics cannot be recovered. The Company does not commit to a response time, but reviews all good-faith requests.

Review Outcome: The Company’s decision on review is final and constitutes exhaustion of the internal review process.

Account Deletion and Its Consequences: You may request deletion of your Venue account at any time. Deleting your account has immediate consequences that you should understand before proceeding: (a) all of your confirmed future bookings are automatically cancelled, and each affected Performer is notified of the cancellation; (b) any cancelled show scheduled within seven (7) days of its show date counts as a Late Cancellation attributed to your record — in anonymized form — under the Show Reliability rules in Section 5; and (c) all of your open booking slots with no confirmed booking are deleted. Deletion also records the termination of your marketing email and promotional-content permissions and redacts identifying details from the permission audit history; marketing materials already produced under a permission may complete their natural run, as described in Section 7. Retention After Deletion: After your account is deleted, Show Reliability records are retained for up to eighteen (18) months in anonymized form. Anonymized financial and contractual records — including the pricing model, offer amounts, and accepted terms of your bookings — are retained for a minimum of six (6) years as required by Virginia law. This class is defined by acceptance: an offer that expired, was declined, or was withdrawn before the Performer accepted it formed no engagement and is not a contractual record, and neither is an interest request or the pricing “ask” it carried. Those fall outside the six-year minimum, and what happens to them next differs. Unaccepted offers and unconfirmed “Tips Only” requests are retained as records of marketplace activity: they are not anonymized and no retention period applies to them, so while identifying details are removed from the deleted party's profile and account records, the record itself — including its dates, terms, amount, status, and any free text written into it — is kept indefinitely. Interest requests are not retained on that basis: as described in Section 4, an interest request is permanently deleted if the Performer who sent it deletes their account. The fields identifying you and your venue are removed from these records, with one limit: free text written by you or the Performer — such as the written cancellation reason required by Section 5, an administrator's exemption note, or special terms agreed for a show — is retained as written, so anything personal typed into such an entry stays in the record.

Account Ownership Transfer: Account ownership may be transferred to a new individual upon request, subject to admin review and verification. To initiate a transfer, contact the Company at stagecrew@smallvenuemusic.com with a description of the transfer request and the reason for it (for example, a sale of the venue business or a change in management). The Company may require documentation verifying the legitimacy of the transfer before processing. The incoming account holder must have or create a valid SVM account before the transfer can be completed. The Company will process transfer requests within a reasonable time. All transfer actions are recorded in the Company’s administrative audit log. The Company is not liable for transfer decisions made in good faith based on the documentation provided. Indemnification: You agree to indemnify, defend, and hold harmless Small Venue Music LLC and its members and affiliates from any claims, damages, or expenses arising from your use of the platform or performances held at your venue.

Force Majeure: Neither the Company nor the users shall be liable for failures to perform resulting from causes outside their reasonable control, including but not limited to natural disasters, pandemics, government-mandated closures, acts of terrorism, or other “Acts of God” (each, a “Force Majeure Event”). A cancellation directly caused by a documented Force Majeure Event will not automatically count as a Late Cancellation for Reliability purposes. The affected party may contact the Company at stagecrew@smallvenuemusic.com to request an administrative Reliability exemption. The Company retains sole discretion to grant or deny such exemptions and may require supporting documentation. An administrative exemption, if granted, removes the cancellation from the affected party’s Reliability count. Tax Responsibility: Each party is solely responsible for determining and fulfilling its own tax obligations arising from bookings and from payments or other consideration made or provided through or facilitated by the Platform, including income taxes, sales taxes, and any other applicable taxes or levies. Consideration that is not paid in money — for example barter or a food or drink tab under an Other/Custom arrangement — is included. Small Venue Music LLC does not provide tax advice, does not collect or remit taxes on behalf of users, and will not issue tax documentation (such as IRS Form 1099) in connection with payments or other consideration between Venues and Performers. You are encouraged to consult a qualified tax professional regarding your obligations.

Modification of Terms: The Company reserves the right to update or modify these Terms at any time. When material changes are made, the Company will notify each registered user at least fourteen (14) days before the changes take effect, by email to the address associated with that user’s login, through a prominent notice within the Platform, or both. Material changes to these Terms require your affirmative acceptance: before you can continue to use the Platform, you will be asked to review and accept the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and may request account deletion by contacting stagecrew@smallvenuemusic.com. Changes to our Privacy Policy are handled separately and are provided to you as notice, as described in the “Changes to This Privacy Policy” section of the Privacy Policy. Severability: If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

Entire Agreement: These Terms, our Privacy Policy, and our Community Guidelines & Code of Conduct constitute the entire agreement regarding the use of the platform. The Privacy Policy is incorporated by reference as the notice describing how we handle your information; although it forms part of this agreement, changes to the Privacy Policy are delivered as notice and do not require re-acceptance, as described in the Privacy Policy’s “Changes to This Privacy Policy” section and the “Modification of Terms” section above.

9. Dispute Resolution

9.1 Informal Resolution: Before initiating any arbitration or legal proceeding, you agree to first contact Small Venue Music LLC at stagecrew@smallvenuemusic.com with a written description of your dispute, the relief you seek, and your contact information. The Company will attempt to resolve the dispute informally within thirty (30) days of receipt. If the dispute is not resolved within that period, either party may proceed to arbitration as described in Section 9.2. This informal resolution requirement does not apply to disputes involving intellectual property rights or requests for emergency injunctive relief.

9.2 Binding Arbitration: PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. You and Small Venue Music LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Community Guidelines, or your use of the Platform (collectively, “Disputes”) shall be resolved exclusively by binding individual arbitration, rather than in court, except as provided in Sections 9.3 and 9.4 below. This agreement to arbitrate applies to all Disputes whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of these Terms. Arbitration is conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at www.adr.org or by calling 1-800-778-7879. The arbitration shall take place in Norfolk, Virginia, or, at your election, by telephone or video conference. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. 9.3 Small Claims Court Exception: Either party may bring an individual claim in Virginia General District Court (small claims, up to $5,000) in lieu of arbitration, provided the claim qualifies and remains within that court’s jurisdiction throughout the proceeding.

9.4 Injunctive and Equitable Relief: Notwithstanding Section 9.2, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Seeking such relief does not waive either party’s right to arbitration for the underlying dispute. 9.5 Class Action Waiver: YOU AND SMALL VENUE MUSIC LLC AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable in whole or in part, then the entirety of Section 9.2 shall be null and void, and any such claim shall proceed in court subject to Section 9.9.

9.6 Arbitration Costs: The AAA filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. For claims of $10,000 or less where you are the claimant, the Company will pay all AAA filing and administration fees. For claims exceeding $10,000, fees shall be allocated per the AAA Consumer Arbitration Rules. 9.7 Opt-Out Right: You may opt out of the arbitration agreement in Section 9.2 by sending a written notice to stagecrew@smallvenuemusic.com with the subject line “Arbitration Opt-Out” within thirty (30) days of first creating your account. Your notice must include your name, account email address, and a clear statement that you wish to opt out. If you opt out, all Disputes not resolved informally under Section 9.1 shall be resolved exclusively in the state or federal courts located in Norfolk, Virginia, and you consent to personal jurisdiction and venue in those courts. Opting out does not affect any other provision of these Terms.

9.8 Billing Disputes: This Section applies only to fees, if any, charged by the Company directly to you for paid services or subscription tiers offered by the Platform. It does not apply to payment arrangements between Venues and Performers, which are addressed in Section 7. If you believe you have been incorrectly charged by the Company for a paid service or subscription, you must notify the Company within sixty (60) days of the charge date by contacting stagecrew@smallvenuemusic.com with your account email address, a description of the disputed charge, and the amount in question. The Company will investigate and respond within fifteen (15) business days. Undisputed amounts remain due during the investigation. Initiating a chargeback with your payment provider without first completing this process may result in account suspension pending resolution. 9.9 Jurisdiction and Venue: For any Disputes not subject to arbitration under this Section—including opt-out cases under Section 9.7, small claims under Section 9.3, and injunctive relief under Section 9.4—you and the Company consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Norfolk, Virginia.

9.10 Severability of This Section: If any portion of this Section 9 (other than Section 9.5) is found unenforceable, the unenforceable portion shall be severed and the remaining arbitration provisions shall be enforced to the fullest extent permitted by law.