Effective TBD (Launch Day)

Performer Terms & Conditions

1. Account Registration and Verification

The Parties: This agreement is between you (the “Performer”) and Small Venue Music LLC, a Virginia limited liability company (the “Company”).

Social Sign-In: Registration and login are conducted exclusively through third-party social providers, specifically Apple or Google Sign-In. Role Permanence: You must select the “Performer” role during registration. This selection is permanent; if you require a Venue account, you must register a separate account with a unique email address.

Email Verification: If you provide an email address different from your social provider, your account will remain in a “pending verification” state until you validate the address via the link provided.

Email Address Changes: If you later update your registered email address through Account Settings, a security notice will be sent to your previous email address to alert you that a change was initiated. This notice is a security measure to protect your account in the event of unauthorized access. Your account will enter a pending verification state on the new address until you confirm it via the link provided. To make the change you will first be asked to sign in again with Apple or Google. While the new address is pending verification, your access to marketplace features is paused — you can reach Account Settings, but not booking or discovery features — until you confirm the new address via the link.

Required Location and Travel Fields: During registration, you must provide a valid United States Home Zip Code and select a Travel Range (Local, Regional, or Touring). Upon submission, the Platform performs a USPS zip-to-place lookup to derive and store a city/state label (e.g., “Richmond, VA”), a geographic centroid (latitude/longitude), and a timestamp of the lookup. The derived “Based in [City, State]” label is displayed publicly on your Performer profile; your raw zip code and centroid coordinates are private and used only server-side for proximity and ranking calculations. The Platform accepts only zip codes within the fifty (50) states and the District of Columbia. APO/FPO/DPO addresses and zip codes associated with US territories outside this geographic scope are not accepted; Performers with such addresses are ineligible to register. In addition to this geographic scope requirement, the Platform applies a market-proximity eligibility gate at registration: even if your ZIP code is within the fifty (50) states and the District of Columbia, registration will not proceed if your ZIP-derived home centroid does not fall within the performer-eligibility radius of at least one currently active market. If this gate is triggered, no account records are created and you will be offered a "Vote for Your City" option to express interest in future market expansion to your area. Both your Home Zip Code and Travel Range are editable after registration through Account Settings; updating your zip triggers a new USPS lookup and replaces the stored city/state label and centroid. If a Home Zip Code update results in a centroid that falls outside all currently active market areas, the effect on your account standing will be governed by the Company's then-current market eligibility policy; the Company will provide notice to affected users before any such policy takes effect.

Independent Status: The Performer and Small Venue Music LLC are independent contracting parties. By registering, you certify that you are an independent entertainer and not an employee, agent, partner, joint venturer, or representative of Small Venue Music LLC or any Venue you book through the Platform. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and the Company, or between you and any Venue. The Company is solely a technology platform for discovery. It is not a talent agency or talent agent, and it is not your agent, employer, employee, partner, or booking representative. Neither party has authority to bind the other or to make representations on the other’s behalf.

2. Definitions

**“**Tips Only”: means an engagement that a Venue initiates by sending you a “Tips Only” Confirmation Request and that you accept, in which you receive no guaranteed compensation from the Venue. The Performer’s sole compensation consists of voluntary gratuities contributed by audience members during or immediately after the performance. A priced Booking Offer is never a Tips Only engagement, whatever compensation it commits — including an “Other/Custom” offer, as described in Section 3. A “Tips Only” slot is a slot the Venue has opened under the Tips Only pricing model — one of the pricing models a Venue selects from when creating a slot, and the only one that carries no pricing terms at all. A slot opened under any other pricing model is not a Tips Only slot, whatever its terms describe. A “Tips Only” Confirmation Request is the request a Venue sends on a Tips Only slot to engage you on that basis, and while such a request is pending it is governed by the Tips Only Confirmation Window in Section 3. Unless otherwise agreed in writing prior to the engagement: (a) the Venue shall provide a clearly visible, designated tip collection point (physical jar, signage directing to a digital payment method, or equivalent); (b) the Venue shall not retain, deduct, or claim any portion of tips collected; and (c) the Performer shall retain 100% of all tips received. Any arrangement departing from these defaults must be documented in the Booking Confirmation notes prior to the show date.

**“**Company Services”: means the Platform and any other products, services, websites, applications, communications, or features that the Company may now or in the future make available.

3. The Booking Marketplace

Small Venue Music LLC provides a browse-and-search marketplace where Performers and Venues discover each other and finalize performance agreements. Gig Discovery: You may browse open booking slots posted by Venues and filter opportunities based on date, performer type, and pricing model. A slot listed under the “Other/Custom” pricing model carries a written pricing description supplied by the Venue, displayed to you as the Venue wrote it — or, where the Venue has left it effectively blank, as a generic pricing label supplied by the Platform rather than by the Venue. A slot listing is not an offer: that description tells you the arrangement the Venue has in mind for the slot, and the description that governs an engagement is the one carried on the formal Booking Offer you accept, which the Venue may edit for that offer. Slot Times: All slot times are expressed in the Venue’s local time. A booking slot may cross midnight: where a slot’s end time is earlier than its start time, this means the show ends on the next calendar day.

Submit Interest & Asks: For any open slot, you may submit your interest along with a specific pricing “ask”. You are limited to one interest submission per slot. Submission Limits: To prevent abuse, you are limited to ten (10) interest submissions per day and a maximum of three (3) active interest requests per individual Venue.

Automatic Dismissal of Unanswered Interest Requests: If a Venue does not act on your pending interest request, the request is automatically dismissed once the slot’s date (including its effective end time) has passed or the slot has been filled. Automatic dismissal is silent — you will not receive a notification when it occurs. Dismissed requests are retained in our records but are no longer displayed as pending.

Formal Offer Model: A booking is only finalized when you explicitly “Accept” a formal Booking Offer or “Tips Only” Confirmation Request. Priced Offers and the Tips Only Path: A formal Booking Offer that carries a committed fee — a Flat Fee or a Guarantee amount — always specifies an amount greater than zero; the Platform does not allow a Venue to issue such an offer with a zero or negative amount. Other priced offers compensate you through a percentage of the door (sometimes with a guaranteed minimum) and need not carry a fixed dollar fee — these are still priced offers, not Tips Only. Any door-split or guarantee percentage is a share between 1% and 100%. A Venue may also extend an “Other/Custom” offer, in which your compensation is defined by a written pricing description that the Venue provides on the offer — for example barter, a food or drink tab, or a hybrid arrangement. That pricing description is required for this pricing model, and the Venue may edit it on the offer itself. The Venue is responsible for describing the arrangement accurately; the Company does not draft, review, or verify the description. Read it carefully before accepting — if it does not clearly state compensation you are willing to accept, decline the offer. Even though an Other/Custom engagement may carry no fee, no guarantee, and no percentage of the door, it is a priced offer and is not Tips Only. Tips Only is only the path a Venue takes by sending you a “Tips Only” Confirmation Request, as defined in Section 2; a Venue cannot place you on the Tips Only path by issuing a priced offer that commits no compensation. Where an offer includes an estimated door price, that figure is an estimate only — it may be zero or omitted, but it will never be a negative amount. Competing Offers on the Same Slot: A Venue may extend offers to more than one performer for the same slot at the same time, and the amount and terms offered to each performer may differ. You are never shown the identities of, or the amounts offered to, other performers competing for a slot; at most, you may see the number of other offers outstanding on the slot at the time you view your offer. Multi-Date Offer Bundles: Confirming selections in a bundle (“Pick X of Y”) creates individual, legally binding bookings for each date selected. Multi-Date Bundle Changes While Pending: A bundle offer also expires early if the show times for all of its remaining dates pass before the stated window closes. If an individual date’s show time passes while the bundle is still pending, that date is removed from the bundle automatically and the maximum number of dates you may select is reduced to match the dates that remain. These removals happen automatically and you are not separately notified of each one; the bundle as shown to you always reflects the dates still available.

Blocking by a Venue: A Venue may block you from interacting with its booking slots. If a Venue has blocked you, you can no longer submit interest in any of that Venue’s slots; that Venue’s slots continue to appear in your search results, but the “Submit Interest & Ask” action is disabled. Any interest requests you have already sent to that Venue are dismissed, and any pending Booking Offers or Multi-Date Bundle offers from that Venue are automatically withdrawn. For as long as the block is in place, that Venue also cannot offer you new work: the Platform will refuse any new Booking Offer, any Multi-Date Bundle offer, and any “Tips Only” Confirmation Request from that Venue to you, on every path by which such an offer or request can be created. You are not notified that a block has been set, and the Platform does not tell you which Venue set one or that a block is the reason an action is unavailable. Existing confirmed bookings with that Venue are not affected. A Venue may remove a block at any time through its Account Settings.

Binding Commitment: Tapping “Accept Offer,” “Accept,” or “Confirm Selections” constitutes a formal, binding commitment to perform at the agreed-upon dates, times, and terms. Sound Equipment Responsibilities: It is the Performer’s responsibility to review the sound provision level listed for each slot before submitting a booking request. Performers, including DJs, should not assume any sound equipment will be provided unless explicitly stated in the slot listing. Where the listing indicates “BYO” or where no sound provision is specified, the Performer must arrive with all equipment necessary to deliver their performance at an appropriate volume for the venue space.

Performer Type Eligibility: Booking slots are designated for specific performer types (for example, Band, Solo Musician, DJ, Comedian, Trivia, or Other). Your eligibility to submit interest in a slot is determined by your registered performer type. The Platform enforces these designations automatically: every slot remains visible and viewable to you regardless of your registered performer type, but the “Submit Interest & Ask” action is disabled for any slot whose wanted performer types do not include your registered type. You may update your performer type at any time through Account Settings. A change takes effect immediately for all future interactions: your updated type flows into the Performer Directory and slot-matching filters right away. Interest requests you have already submitted, offers you have already received, and confirmed bookings are not affected by a type change — those interactions were formed as commitments to you as a specific performer and remain valid as originally created. If you wish to appear in the directory simultaneously under more than one performer type, you must register a separate account for each type using a unique email address. Venue-Initiated Tips Only Requests: A Venue may send you a “Tips Only” Confirmation Request in either of two ways: in response to interest you submitted on a Tips Only slot, or entirely on the Venue’s own initiative — including to a Performer the Venue found through the Performer Directory. This means you may receive a Tips Only Confirmation Request from a Venue you never approached and to whose slot you never submitted interest. An unsolicited request creates no obligation for you: nothing is booked unless you expressly accept within the Tips Only Confirmation Window below, and declining the request or letting it expire does not affect your Reliability score or any other metric. You cannot prevent a Venue from sending you a Tips Only Confirmation Request. The Platform provides no way for you to block a Venue, to opt out of the Performer Directory, or to otherwise hide your profile from Venues browsing it — the blocking described under “Blocking by a Venue” above is an action available to a Venue only, not to you. A block set by a Venue is one circumstance in which that Venue cannot reach you, and it is not one you control or are told about: for as long as the block is in place, that Venue cannot send you a “Tips Only” Confirmation Request — nor any Booking Offer or Multi-Date Bundle offer, as described under “Blocking by a Venue” above — and you do not appear in that Venue’s Performer Directory results. In response to an unsolicited request, your options are to accept it, decline it, or let it expire. A Tips Only slot carries at most one pending Confirmation Request at a time, so a request you hold on a slot is the only one pending on that slot while it remains open. Tips Only Confirmation Window: When a Venue sends you a “Tips Only” Confirmation Request, you have forty-eight (48) hours to accept or decline. If you do not respond within this window, the request automatically expires, and both you and the Venue are notified of the expiration. An expired Confirmation Request does not affect your Reliability score. Booking Offer Response Window: For standard paid Booking Offers, the response window is set by the Venue on a per-offer basis and is shown to you on the offer itself. Unless the Venue specifies otherwise, this window defaults to seventy-two (72) hours from the time the offer is created; a Venue may set a shorter or longer window, but it can never be less than twenty-four (24) hours or more than fourteen (14) days. The same response window applies to Multi-Date Bundle offers. If you do not accept a priced offer before its stated window closes, the offer automatically expires. An expired offer does not affect your Reliability score.

Venue Address Changes: If a Venue with whom you hold a confirmed booking changes its address, the address displayed for that booking updates immediately throughout the Platform. You will normally receive an in-app notification and an email about the change; however, the Venue may opt out of sending that notification, in which case the Venue is responsible for informing you of the change directly and no Platform notification is guaranteed. Any Google Calendar events already synced for affected bookings are not updated and will continue to show the old address; always check the Platform for the current venue address.

4. Show Reliability and Cancellation Policy

Metric Definition: Reliability is expressed publicly as a reliability rate — the share of your booked shows that you followed through on — calculated over a rolling eighteen (18) month window from two internal counts: Late Cancellations (cancellations occurring seven (7) days or fewer before the show date) and Total Shows (completed shows plus unilateral late cancellations). The underlying Late Cancellation count is not itself displayed publicly. Until you have a minimum number of qualifying shows within that window, a “Too New” indicator is shown in place of the rate; because the window rolls forward continuously, your metric may return to “Too New” if older shows age out. The Company sets this minimum and may adjust it as the marketplace grows. Account-Level Attribution: Cancellations and other Reliability events are recorded against the cancelling account, not against the individual person acting on its behalf.

Late Cancellations: A cancellation is “Late” if it occurs seven (7) days or fewer before the scheduled show date. Rolling Window: Counts are calculated based on a rolling 18-month window. No weighted penalties or “Highly Reliable” badges are used.

Cancellations Upon Account Deletion: Deleting your account automatically cancels all of your confirmed future bookings, and each affected Venue is notified of the cancellation. Any booking cancelled in this way that falls within seven (7) days of its scheduled show date counts as a Late Cancellation and is attributed to your anonymized record under these Show Reliability rules.

Cancellation Process: To cancel a confirmed booking, you must provide a mandatory written reason which will be shared directly with the Venue. Mutual Cancellation: If both you and the Venue agree to cancel a confirmed booking, the Platform supports a mutual cancellation process (“Cancel Inquiry”). A mutual cancellation does not count as a Late Cancellation and does not affect your Reliability score. Either party may initiate a Cancel Inquiry through the Platform; the other party must confirm within the Platform’s response window for the cancellation to qualify as mutual. If the Venue does not confirm, you may still cancel unilaterally, but standard Late Cancellation rules and Reliability consequences will apply.

Cancellation Attribution Disputes: When a confirmed booking is cancelled, the Platform records the event and its potential Reliability impact. Either party may dispute the attribution of a cancellation within seventy-two (72) hours of the cancellation event. During an active dispute, the cancellation’s impact on your Reliability score is paused. If no dispute is raised within seventy-two (72) hours, the attribution is automatically accepted. Disputes are reviewed by the Company’s moderation team; their determination is final. Post-Show Venue Non-Response: A seven (7) day rating window opens twelve (12) hours after each confirmed show ends. If the Venue does not submit a rating or otherwise confirm the show outcome within this window, the Platform will automatically classify the engagement as completed and the show will count toward your total show tally and Reliability record. You are not penalized for a Venue’s failure to respond. For these purposes, the time at which a show ends is evaluated in the Venue’s local timezone, including for shows that cross midnight into the next calendar day.

5. Ratings and Trust Metrics

“Too New” Status: Each of your trust metrics is hidden until it has enough data to be meaningful, and the threshold differs by metric. Your Approval Rating and comments are hidden until you have completed a minimum number of bookings. Your Show Reliability is hidden until you have a minimum number of qualifying shows within the rolling eighteen (18) month window described in Section 4 — a qualifying show is a completed show or a unilateral late cancellation. Because that window rolls forward continuously, if older shows age out your Show Reliability may return to “Too New” until the threshold is met again. The Company sets these thresholds and may adjust them as the marketplace grows. Audience Draw is handled differently: its card is never hidden and no “Too New” indicator is used for it, as described below.

Double-Blind Rating Reveal: Ratings and comments are submitted into a pending state and are not immediately visible. A booking’s ratings — yours and the Venue’s — are published (become visible and begin counting toward public trust metrics) only when both parties have submitted their ratings or when the seven (7) day rating window expires, whichever occurs first. Until publication, neither party can see the other’s rating, and a pending rating does not appear anywhere on the Platform or feed any public metric. Publication occurs silently, with no notification to either party. Because only published ratings are counted, your displayed metrics and comments may not yet reflect recently submitted ratings — including after you have met the booking threshold described above. A rating associated with a booking that is reclassified as not having taken place is removed rather than published, and publication of a booking’s ratings may be withheld while a dispute over whether the show took place remains unresolved. Approval Rating: Once the threshold is met, your profile will display an “Approval Rating” — calculated from published ratings only — and your three (3) most recent published anonymous, unattributed comments. A “View All Comments” screen provides access to your full published, anonymized comment history.

Audience Draw: This metric reflects your historical ability to attract an audience, measured across three capacity tiers, determined by the Venue’s maximum audience capacity as recorded at the time each turnout report was submitted: Under 100 (capacity below 100), 100–300 (capacity of 100 up to and including 300), and 300+ (capacity strictly greater than 300). A venue whose capacity is exactly 300 falls in the 100–300 tier, not in 300+. If a Venue later changes its recorded capacity, turnout reports already counted stay in the tier they were counted under; they are not moved. A report not yet submitted is counted under the Venue’s capacity as recorded when it is submitted. Only published venue turnout reports count toward this metric, and a tier is scored only once it contains a minimum number of published turnout ratings, which the Company sets and may adjust as the marketplace grows. Unlike your other trust metrics, Audience Draw does not use a “Too New” indicator: the Audience Draw card is always rendered, and a tier below the minimum is indicated with explanatory text rather than a badge. When a Venue views your profile, the Audience Draw card displays only the single tier matching that Venue’s current capacity; if that tier has not yet reached the minimum, the card displays explanatory text in place of a score, reading “Not enough turnout data yet for venues your size.” All tiers remain visible to you in your “My Public Profile” self-view and to Company administrators: a tier below the minimum appears there with explanatory text identifying its capacity range and reading “[Capacity range] — Not enough turnout data yet.” (for example, “Under 100 capacity — Not enough turnout data yet.”), rather than being omitted. If you have no published turnout ratings in the scope displayed, the card shows a single line reading “No turnout data yet.” My Public Profile (Self-View): Your home dashboard includes a “My Public Profile” entry — a read-only view of your own public profile as Venues see it, drawn from published ratings only. The one exception is the Audience Draw card described above: because no single viewing Venue’s capacity applies to your own view of your profile, that card shows you all three capacity tiers rather than the single tier a Venue is shown. Rater identities are never revealed, including to you: comments about you appear in the same anonymous form other users see. From the self-view and the “View All Comments” screen, you may use the “Report” option to flag any published comment about you that you believe violates the Community Guidelines & Code of Conduct.

Ratings and Account Deletion: If you delete your account, ratings and comments that others have made about you are deleted along with your profile. Ratings and comments that you have made about others are retained in anonymized form and attributed to “[Deleted User]”.

6. Content, Data, and Legal Compliance

Age Requirement and Authority to Bind: The individual registering a Performer account must be at least eighteen (18) years of age. By creating an account, you represent and warrant that you are at least 18 years old, are of legal age to enter into binding agreements in your jurisdiction, and have the legal authority to bind the Performer to these Terms and Conditions. Where the Performer is a band, ensemble, duo, or other group, or a solo artist represented by a manager, agent, or other representative, the registering individual further represents and warrants that they have been duly authorized by all members and/or the Performer to register the account, accept these Terms, and accept Booking Offers and other binding actions on the Performer’s behalf. Where a manager, agent, or other representative registers or acts through the account on the Performer’s behalf, that representative is solely responsible for complying with any licensing or registration requirements that apply to their own activities under the laws of the states in which they operate. If we discover that an account holder is under 18, or that the registering individual lacked authority to bind the Performer, we reserve the right to immediately suspend or terminate the account.

Electronic Signatures: Your digital “Acceptance” constitutes a legal electronic signature under the ESIGN Act and UETA. Your election of any optional Marketing Permissions during registration or in in-app Settings constitutes a separate electronic signature for that permission, distinct from your acceptance of these Terms; revocation of a Marketing Permission does not affect your acceptance of these Terms. Data Sharing: The contact information on your Performer profile — your primary contact name, phone number, and email address — is visible to any registered Venue that views your profile on the Platform, whether or not you have a booking with that Venue. Geographic data collected at registration — including your Home Zip Code, centroid coordinates, and derived city/state — is not shared with Venues. The publicly displayed "Based in [City, State]" label is visible to all registered users as part of your Performer profile, but the underlying zip code and centroid remain private.

Venue Handling of Your Contact Information: Venues are bound by their own Terms & Conditions to use your contact details solely to coordinate shows, to safeguard any of your personal information they record or retain, and not to disclose or share it with third parties; any breach of those obligations is a breach of their agreement with the Company. The Company is not liable for any misuse, unauthorized disclosure, or inadequate protection of your personal information by a Venue.

Social & Media Links: Your Performer profile supports social and media links to the following platforms: Facebook, Instagram, YouTube, TikTok, a personal Website or LinkTree, Spotify, and Apple Music. Links to other platforms are not supported at this time; the Company may expand or change the supported platforms in the future. Google Calendar Disconnection Notice: If your Google Calendar connection is revoked or otherwise disconnected, you will receive an in-app notification informing you that new bookings will not sync to your calendar until you reconnect.

Data Handling Upon Account Deletion: If you connected Google Calendar, deleting your account revokes the Platform’s access through Google’s token revocation endpoint and deletes the tokens we stored; events already synced to your Google Calendar are not removed and will remain on your calendar as orphaned entries. Show Reliability records associated with your account are retained for up to eighteen (18) months after deletion in anonymized form. Anonymized financial and contractual records — including the pricing model, offer amounts, and accepted terms associated with your bookings — are retained for a minimum of six (6) years as required by Virginia law. The fields identifying you are removed from these records, with one limit: free text written by you or the Venue — such as the written reason required for a cancellation or special terms agreed for a show — is retained as written, so anything personal typed into such an entry stays in the record. This class is defined by acceptance. Only what you accepted is a contractual record: an offer that expired, was declined, or was withdrawn before you accepted it never bound either party, and neither did an interest request or the pricing “ask” it carried. None of those is a financial or contractual record. An offer that was not accepted is retained as a record of marketplace activity rather than under the six-year minimum: it is not anonymized and no retention period applies to it, so while your name and contact details are removed from your profile and account records, the offer record itself — its dates, terms, amount, status, and any free text written into it — is kept indefinitely. Every interest request you sent is permanently deleted when you delete your account, as described in Section 5 of the Privacy Policy.

Effect of Venue Slot Deletion on Retained Records: Venues may delete their booking slots from the Platform. A slot with an active confirmed booking cannot be deleted: the Venue must first cancel the booking under Section 4 (Show Reliability and Cancellation Policy) — subject to the cancellation consequences that section provides — before the slot can be deleted, so deletion of a slot never cancels or terminates a confirmed booking. If a booking slot connected to your activity is deleted by the Venue, the historical records associated with that slot — your interest requests, “Tips Only” confirmation requests, booking offers, and booking records — are not deleted; they are retained with their reference to the deleted slot detached. Of these, the offers you accepted and the resulting booking records are the financial and contractual records retained for six (6) years as described above, anonymized upon account deletion. Offers that expired, were declined, or were withdrawn before you accepted them are not — no commitment was formed — and neither are your interest requests, which are permanently deleted if you delete your account. If you have an interest request, booking offer, or “Tips Only” confirmation request still pending on the slot when it is deleted, that pending item is automatically closed as part of the deletion — pending offers and confirmation requests are marked as withdrawn, and pending interest requests are marked as dismissed — and you will be notified of the change. A retained record may therefore no longer link to the originating slot, although the record’s own contents (such as pricing model, offer amounts, and accepted terms) are preserved for the applicable retention period.

License to User Content: By uploading, submitting, or otherwise providing content to the Platform—including but not limited to profile images, photographs, biographical descriptions, logos, and social media URLs (collectively, “User Content”)—you grant Small Venue Music LLC a non-exclusive, worldwide, royalty-free, sublicensable solely as described below, and transferable solely in connection with a sale, merger, or assignment of the Company’s business as a whole license to use, reproduce, modify, display, and distribute your User Content solely for the purposes of operating, promoting, and improving the Platform and other Company Services. The Company may sublicense your User Content (a) to Venues with whom you have a Confirmed Booking, solely for the limited purposes set forth in the Venue Terms & Conditions (including promotion of the confirmed engagement and limited historical archive use), and (b) to the Company’s service providers acting on the Company’s behalf to deliver Platform functionality. Any such Venue sublicense is bounded by, and terminates as provided in, the Venue Terms & Conditions. The license continues for the duration of your account and terminates upon deletion of your account or removal of the applicable User Content, except that: (a) any User Content already incorporated into emails, in-app notifications, or other communications sent or queued for delivery prior to deletion may persist in those communications and in recipient inboxes, which the Company cannot recall; (b) any User Content synced to a third-party service at your direction (for example, calendar entries pushed to a connected Google Calendar) is removed on a best-effort basis and may persist on that third-party service until the third-party platform processes the removal; and (c) the Company may retain copies of User Content in routine system backups, content delivery network caches, and disaster-recovery archives for a reasonable period necessary for backup rotation and cache propagation, after which such copies are deleted in the ordinary course. Anonymized records of marketplace activity (such as booking history and ratings retained pursuant to the Privacy Policy and applicable retention schedules) do not contain User Content and are not subject to this license. You represent and warrant that you own or have obtained all necessary rights to grant this license, and that your User Content does not infringe upon the intellectual property rights of any third party. You further represent and warrant that you own or have lawful authority to share any third-party content reachable through the URLs you provide (including any Featured Performance Video, Spotify, Apple Music, YouTube, or other streaming or social media link), and that the linked content does not infringe the rights of any third party or violate the Community Guidelines. If the Company in the future enables Performers to upload audio or video files directly to the Platform, any such upload will be subject to additional terms presented at the time of upload, and not to the general User Content license set forth in this Section. AI and Machine-Learning Use of User Content: The Company may use User Content to develop, train, evaluate, and improve internal AI and machine-learning models that power Platform features (such as search ranking, performer–venue matching and recommendations, fraud and abuse detection, content moderation, and customer support), and to operate generative features that run within the Platform. Notwithstanding the broad license granted above, the Company commits as follows: (a) the Company will not sell, license, or otherwise make User Content or other Platform data available to third parties for the purpose of training their AI or machine-learning models; (b) the Company will not develop or deploy models whose principal purpose or foreseeable effect is to reproduce, impersonate, or generate substantially similar versions of an individual Performer’s likeness, voice, photographs, or biographical writing for use outside the Platform’s marketplace functions; (c) the Company will not use sensitive personal information (as defined under applicable state law) for AI/ML training purposes; (d) aggregated, de-identified, or pseudonymized data derived from the Platform may be used and shared without restriction, provided the Company does not attempt to re-identify it; and (e) upon deletion of your account, your User Content will be excluded from future training runs, although models trained on data prior to deletion may continue to operate. You may opt out of the use of your User Content for the training described in this paragraph by contacting privacy@smallvenuemusic.com; opting out does not affect the operation of automated systems that rank, match, or recommend in real time, the use of aggregated or de-identified data, or the use of your data for fraud and abuse detection and other trust and safety purposes. This paragraph supplements and does not limit the Privacy Policy.

Marketing Use of User Content: The license granted in this Section does not by itself authorize the Company to use your User Content in external marketing campaigns to promote the Company or its services to non-users (such as on the Company’s website, social media, paid advertising, press materials, sales and pitch materials, case studies, or partner co-marketing). The Company will use your User Content for such marketing only with your separate, opt-in consent (the “Marketing Permissions”) obtained through the registration flow or in in-app Settings. The Marketing Permissions are royalty-free and revocable at any time. They do not cover (a) audio or video recordings of you or your performances, (b) AI-generated or materially altered images of you, or (c) quotes or testimonials attributed to you, each of which requires separate written consent. Revocation applies prospectively, and materials already printed, distributed, or scheduled for delivery prior to revocation may complete their natural lifecycle. Upon deletion of your account, all Marketing Permissions terminate immediately for new uses. This paragraph supplements and does not limit the Privacy Policy.

7. Limitations of Liability

Discovery Platform Only: Small Venue Music LLC is a technology platform for discovery. It is not a talent agency, and it is not a party to any booking contract, employer, or booking agent.

No Personal Liability: You acknowledge that you are contracting solely with Small Venue Music LLC. To the maximum extent permitted by the Virginia Limited Liability Company Act, no member, manager, officer, or representative of the Company shall be personally liable for any of the Company’s obligations. Financial Disputes: The platform does not process payments or mediate financial disputes; all payment arrangements are strictly between the Performer and the Venue. This applies equally to compensation that is not paid in money — for example barter, a food or drink tab, or any other Other/Custom arrangement — which the Platform likewise does not process, value, or mediate.

8. General Legal Provisions

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Data Privacy Requests and Appeals: For information about your privacy rights, including the timelines for the Company’s response to data-rights requests and appeals, see Section 4 of our Privacy Policy.

Account Termination: The Company reserves the right to suspend or permanently delete your account for violations of these Terms, the Privacy Policy, or the Community Guidelines & Code of Conduct. Repeated violations or a single egregious violation (such as hate speech or threats of violence) may result in immediate and permanent account deletion without prior notice.

Account Suspension — Request for Review: If the Company has suspended your account, you may request review at any time by emailing stagecrew@smallvenuemusic.com. Include your account email address (and your Account ID, shown on the suspended-account screen, if available), the action taken, and any context or documentation you believe is relevant. If we determine the suspension was made in error, your account is reinstated and your history, bookings, and metrics are unaffected. The Company does not commit to a response time, but reviews all good-faith requests. The Company does not disclose the internal reason recorded for a suspension.

Account Deletion — Request for Review: If the Company has permanently deleted your account, you may request review at any time by emailing stagecrew@smallvenuemusic.com, but a deleted account and its data cannot be restored — deletion is final. If we determine the deletion was made in error, we will correct our internal records; your previous account’s history, ratings, bookings, and trust metrics cannot be recovered. The Company does not commit to a response time, but reviews all good-faith requests.

Review Outcome: The Company’s decision on review is final and constitutes exhaustion of the internal review process. Account Ownership Transfer: Account ownership may be transferred to a new individual upon request, subject to admin review and verification. To initiate a transfer, contact the Company at stagecrew@smallvenuemusic.com with a description of the transfer request and the reason for it (for example, a change in band management or business representative). The Company may require documentation verifying the legitimacy of the transfer before processing. Reliability history — including Late Cancellation marks — belongs to the account itself rather than to any individual person, and carries over unchanged to the incoming account holder upon transfer. The incoming account holder must have or create a valid SVM account before the transfer can be completed. The Company will process transfer requests within a reasonable time. All transfer actions are recorded in the Company’s administrative audit log. The Company is not liable for transfer decisions made in good faith based on the documentation provided.

Indemnification: You agree to indemnify, defend, and hold harmless Small Venue Music LLC and its members and affiliates from any claims, damages, or expenses arising from your performance or use of the platform, including any dispute between you and any manager, agent, or other representative acting on your behalf — for example, a dispute over commissions or fees, over the scope of that person’s authority, or over a booking made on your behalf. Force Majeure: Neither the Company nor the users shall be liable for failures to perform resulting from causes outside their reasonable control, including but not limited to natural disasters, pandemics, government-mandated closures, acts of terrorism, or other “Acts of God” (each, a “Force Majeure Event”). A cancellation directly caused by a documented Force Majeure Event will not automatically count as a Late Cancellation for Reliability purposes. The affected party may contact the Company at stagecrew@smallvenuemusic.com to request an administrative Reliability exemption. The Company retains sole discretion to grant or deny such exemptions and may require supporting documentation. An administrative exemption, if granted, removes the cancellation from the affected party’s Reliability count.

Tax Responsibility: Each party is solely responsible for determining and fulfilling its own tax obligations arising from bookings and from payments or other consideration made or provided through or facilitated by the Platform, including income taxes, self-employment taxes, sales taxes, and any other applicable taxes or levies. Consideration that is not paid in money — for example barter or a food or drink tab under an Other/Custom arrangement — is included. Small Venue Music LLC does not provide tax advice, does not collect or remit taxes on behalf of users, and will not issue tax documentation (such as IRS Form 1099) in connection with payments or other consideration between Venues and Performers. You are encouraged to consult a qualified tax professional regarding your obligations. Modification of Terms: The Company reserves the right to update or modify these Terms at any time. When material changes are made, the Company will notify each registered user at least fourteen (14) days before the changes take effect, by email to the address associated with that user’s login, through a prominent notice within the Platform, or both. Material changes to these Terms require your affirmative acceptance: before you can continue to use the Platform, you will be asked to review and accept the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and may request account deletion by contacting stagecrew@smallvenuemusic.com. Changes to our Privacy Policy are handled separately and are provided to you as notice, as described in the “Changes to This Privacy Policy” section of the Privacy Policy.

Severability: If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision. Entire Agreement: These Terms, our Privacy Policy, and our Community Guidelines & Code of Conduct constitute the entire agreement between the Performer and Small Venue Music LLC. The Privacy Policy is incorporated by reference as the notice describing how we handle your information; although it forms part of this agreement, changes to the Privacy Policy are delivered as notice and do not require re-acceptance, as described in the Privacy Policy’s “Changes to This Privacy Policy” section and the “Modification of Terms” section above.

Company Address: 440 Monticello Ave Ste 1802 PMB 445566, Norfolk, Virginia 23510-2670.

9. Dispute Resolution

9.1 Informal Resolution: Before initiating any arbitration or legal proceeding, you agree to first contact Small Venue Music LLC at stagecrew@smallvenuemusic.com with a written description of your dispute, the relief you seek, and your contact information. The Company will attempt to resolve the dispute informally within thirty (30) days of receipt. If the dispute is not resolved within that period, either party may proceed to arbitration as described in Section 9.2. This informal resolution requirement does not apply to disputes involving intellectual property rights or requests for emergency injunctive relief.

9.2 Binding Arbitration: PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. You and Small Venue Music LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Community Guidelines, or your use of the Platform (collectively, “Disputes”) shall be resolved exclusively by binding individual arbitration, rather than in court, except as provided in Sections 9.3 and 9.4 below. This agreement to arbitrate applies to all Disputes whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of these Terms. Arbitration is conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at www.adr.org or by calling 1-800-778-7879. The arbitration shall take place in Norfolk, Virginia, or, at your election, by telephone or video conference. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. 9.3 Small Claims Court Exception: Either party may bring an individual claim in Virginia General District Court (small claims, up to $5,000) in lieu of arbitration, provided the claim qualifies and remains within that court’s jurisdiction throughout the proceeding.

9.4 Injunctive and Equitable Relief: Notwithstanding Section 9.2, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Seeking such relief does not waive either party’s right to arbitration for the underlying dispute. 9.5 Class Action Waiver: YOU AND SMALL VENUE MUSIC LLC AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable in whole or in part, then the entirety of Section 9.2 shall be null and void, and any such claim shall proceed in court subject to Section 9.8.

9.6 Arbitration Costs: The AAA filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. For claims of $10,000 or less where you are the claimant, the Company will pay all AAA filing and administration fees. For claims exceeding $10,000, fees shall be allocated per the AAA Consumer Arbitration Rules. 9.7 Opt-Out Right: You may opt out of the arbitration agreement in Section 9.2 by sending a written notice to stagecrew@smallvenuemusic.com with the subject line “Arbitration Opt-Out” within thirty (30) days of first creating your account. Your notice must include your name, account email address, and a clear statement that you wish to opt out. If you opt out, all Disputes not resolved informally under Section 9.1 shall be resolved exclusively in the state or federal courts located in Norfolk, Virginia, and you consent to personal jurisdiction and venue in those courts. Opting out does not affect any other provision of these Terms.

9.8 Jurisdiction and Venue: For any Disputes not subject to arbitration under this Section—including opt-out cases under Section 9.7, small claims under Section 9.3, and injunctive relief under Section 9.4—you and the Company consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Norfolk, Virginia.

9.9 Severability of This Section: If any portion of this Section 9 (other than Section 9.5) is found unenforceable, the unenforceable portion shall be severed and the remaining arbitration provisions shall be enforced to the fullest extent permitted by law.